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Director, SAP ICM – Strategy, Deployment & Integrations

United States, Boston Employment contract 168000.00 - 269000.00 USD / Year · Job Posted May 04, 2026
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Job Description

The Director is responsible for aligning our Sales Incentives Strategy to operational excellence in deploying the SAP SuccessFactors Incentive Management in support of the Global Sales Incentives Program.

Job Responsibility

  • Own, plan and drive the strategic direction, operational efficiency, and roadmap to deploy operations of the company's sales compensation, commissions, and variable pay programs
  • Oversee end-to-end administration, including system and sales plan configuration, data interface integration, and commission performance reporting capabilities to ensure accuracy and efficiency
  • Establish an operating model for plan deployment across: intake, prioritization, backlog management, governance, and release cadence
  • Oversee ICM plan design enablement, configuration, testing, and go-live execution in partnership with Compensation/Total Rewards, Sales Ops, and Finance
  • Support Territory & Quota system and data integration, versioning, approvals, and downstream alignment with compensation plans and reporting
  • Own configuration for repeatable plan constructs across the generalist / specialist sales compensation overlay design
  • Own data interfaces with potential acquisitions to support transition of sales incentive programs
  • Accountable for ICM operations: incident management, problem management, change/release management, and performance SLAs
  • Create robust controls for pay-impacting processes (ICM): auditability, validation, reconciliation, approvals, and segregation of duties
  • Maintain configuration integrity, documentation, and knowledge management across modules and integrations
  • Ensure compliance with applicable policies and regulations (privacy, security, SOX where relevant), including access controls, role-based permissions, and audit readiness
  • Establish governance for compensation and quota cycles (calendar, cutoffs, signoffs, exception handling, and post-cycle retrospectives)
  • Partner with appropriate stakeholders to ensure reliable interfaces across Workday, payroll, Oracle and Hyperion Financials, Salesforce, data lake/warehouse, and reporting tools

Requirements

  • 10–15+ years leading sales incentive management, territory and quota applications in a complex enterprise environment
  • Proven leadership operating Sales Performance Management capabilities, specifically ICM (incentive compensation) and territory/quota processes
  • Ability to analyze data availability for sales incentives plan design and risks in plan design and/or calculation methodology (e.g. split-crediting, generalist / specialist crediting, cut-in and acceleration methodologies)
  • Strong understanding of compensation operations, governance, and controls for pay-impacting systems and calculations
  • Experience leading cross-functional programs with P&C, Sales Excellence, Finance, and IT, including global stakeholder management
  • Demonstrated capability in roadmap prioritization, and product/service operating models
  • Solid grasp of integrations, data architecture concepts, identity/access controls, and reporting/analytics patterns
  • Proven success drawing insights from data and reflecting them into solutions and strategies
  • Able to synthesize multiple business factors to develop differentiating insights that in turn promote transformational approaches to grow the business and deliver superior solutions

What we offer

  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time
  • 25 days of vacation time and 5 personal days
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement
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