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Director, SAP ICM – Strategy, Deployment & Integrations

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Location:
United States , Boston

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

168000.00 - 269000.00 USD / Year
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Job Description:

The Director is responsible for aligning our Sales Incentives Strategy to operational excellence in deploying the SAP SuccessFactors Incentive Management in support of the Global Sales Incentives Program.

Job Responsibility:

  • Own, plan and drive the strategic direction, operational efficiency, and roadmap to deploy operations of the company's sales compensation, commissions, and variable pay programs
  • Oversee end-to-end administration, including system and sales plan configuration, data interface integration, and commission performance reporting capabilities to ensure accuracy and efficiency
  • Establish an operating model for plan deployment across: intake, prioritization, backlog management, governance, and release cadence
  • Oversee ICM plan design enablement, configuration, testing, and go-live execution in partnership with Compensation/Total Rewards, Sales Ops, and Finance
  • Support Territory & Quota system and data integration, versioning, approvals, and downstream alignment with compensation plans and reporting
  • Own configuration for repeatable plan constructs across the generalist / specialist sales compensation overlay design
  • Own data interfaces with potential acquisitions to support transition of sales incentive programs
  • Accountable for ICM operations: incident management, problem management, change/release management, and performance SLAs
  • Create robust controls for pay-impacting processes (ICM): auditability, validation, reconciliation, approvals, and segregation of duties
  • Maintain configuration integrity, documentation, and knowledge management across modules and integrations
  • Ensure compliance with applicable policies and regulations (privacy, security, SOX where relevant), including access controls, role-based permissions, and audit readiness
  • Establish governance for compensation and quota cycles (calendar, cutoffs, signoffs, exception handling, and post-cycle retrospectives)
  • Partner with appropriate stakeholders to ensure reliable interfaces across Workday, payroll, Oracle and Hyperion Financials, Salesforce, data lake/warehouse, and reporting tools

Requirements:

  • 10–15+ years leading sales incentive management, territory and quota applications in a complex enterprise environment
  • Proven leadership operating Sales Performance Management capabilities, specifically ICM (incentive compensation) and territory/quota processes
  • Ability to analyze data availability for sales incentives plan design and risks in plan design and/or calculation methodology (e.g. split-crediting, generalist / specialist crediting, cut-in and acceleration methodologies)
  • Strong understanding of compensation operations, governance, and controls for pay-impacting systems and calculations
  • Experience leading cross-functional programs with P&C, Sales Excellence, Finance, and IT, including global stakeholder management
  • Demonstrated capability in roadmap prioritization, and product/service operating models
  • Solid grasp of integrations, data architecture concepts, identity/access controls, and reporting/analytics patterns
  • Proven success drawing insights from data and reflecting them into solutions and strategies
  • Able to synthesize multiple business factors to develop differentiating insights that in turn promote transformational approaches to grow the business and deliver superior solutions
What we offer:
  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time
  • 25 days of vacation time and 5 personal days
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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