Director, Sales Venues - Sheraton San Diego Resort Job at Encore Global (San Diego)

Job Description

The Dir, Sales Venues manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience. Creates and implements effective strategies for revenue growth and customer satisfaction, ensuring team achievement of established targets. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Serves as a resource in large, high-end event production in venue location/region and support team as needed with guidance and training. Lead and support Company initiatives, business strategies and Core Values. This position supervises the Sales Coordinator, Sales Manager, and Sr. Sales Manager and reports to the Director, Event Technology.

Job Responsibility

Drive Results by establishing sales objectives through forecasting and developing quotas for all team members
Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities
Assist with creating high-end, large event, advanced technology solutions for Encore’s existing and potential customers
Assist with preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
Effectively collaborate with vendors and other departments/divisions of the company to capture and service events
Understand event cost structure and incorporate into solution designs according to established profitability guidelines
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments
Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences
Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges
Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers
Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets
Ensure all known opportunities are in CRM and completely accurate and updated at all times
See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely
Learn, adopt and train team on all SOPs related to the role and any new initiatives/programs that are implemented
ensure full team compliance with established SOPs
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
ensure team members are appropriately trained and competent/confident on available solutions
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc
Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organization’s goals and objectives
Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
Motivate and energize team members to make proactive decisions in all communications with customers
Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship
Serve as the resident expert on the team, providing guidance and support to other team members for large events
Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs

Requirements

BS/BA or 3+ years of Encore or equivalent experience required
Minimum 3+ years of sales experience required
Prior sales experience in audiovisual, technology or hospitality experience preferred
Knowledge of sales process required in addition to the ability to read and decipher financial reports and records
Minimum of 1 year of supervision or leadership experience required
Technical aptitude, computer proficiency and CRM knowledge required
prefer CAD and Oracle knowledge
Superior communication and presentation skills

Nice to have

Prior sales experience in audiovisual, technology or hospitality experience preferred
CAD and Oracle knowledge preferred

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Director, Sales Venues - Sheraton San Diego Resort

Job Description

Job Responsibility

Requirements

Nice to have

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