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The Dir, Sales Venues manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience. Creates and implements effective strategies for revenue growth and customer satisfaction, ensuring team achievement of established targets. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Serves as a resource in large, high-end event production in venue location/region and support team as needed with guidance and training. Lead and support Company initiatives, business strategies and Core Values. This position supervises the Sales Coordinator, Sales Manager, and Sr. Sales Manager and reports to the Director, Event Technology.
Job Responsibility
Manage an effective sales team guiding customers through event experiences
Create and implement effective strategies for revenue growth and customer satisfaction
Utilize all available tools to ensure maximum event and revenue capture
Cultivate and maintain relationships with key hotel personnel
Serve as a resource in large, high-end event production
Lead and support Company initiatives, business strategies and Core Values
Drive Results by establishing sales objectives through forecasting and developing quotas
Maximize revenue opportunity for assigned customers
Assist with creating high-end, large event, advanced technology solutions
Assist with preparing and delivering compelling presentations
Attend site visits, pre-conference planning meetings
Effectively collaborate with vendors and other departments
Understand event cost structure
Deliver World-Class Service by cultivating and maintaining relationships
Thoroughly research and understand customer history
Value People by attending customer meetings
Actively refer and guide customers through the Encore network
Hold sales team accountable to maintaining a healthy pipeline
Ensure all known opportunities are in CRM
Lead the sales forecasting efforts
Learn, adopt and train team on all SOPs
Maintain knowledge of new product/service offerings
Create and present information and reports
Effectively manage the performance of the sales team
Value People by promoting a culture of high performance
Motivate and energize team members
Address employee concerns or conflict
Serve as the resident expert on the team
Ensure the team receives and participates in all relevant sales training
Requirements
BS/BA or 3+ years of Encore or equivalent experience required
Minimum 3+ years of sales experience required
Prior sales experience in audiovisual, technology or hospitality experience preferred
Knowledge of sales process required in addition to the ability to read and decipher financial reports and records
Minimum of 1 year of supervision or leadership experience required
Technical aptitude, computer proficiency and CRM knowledge required