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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. The Director, Sales Operations and Enablement is a leadership role, responsible for directing and controlling the activities related to sales tools, processes, knowledge and enablement, and is a member of the local senior leadership / management board. It leads a high-performing sales division operating at a high professional level, composed of multiple teams. Through Sales Managers and a Sales Operations Manager, the role is responsible for the entire sales organization in regards of every technical, operational, and people managerial aspects, which includes key account managers, client partners, sales administrators, and the marketing department. This role oversees the implementation of business activities and processes that help the sales organization run effectively and efficiently in support of business strategies and objectives.
Job Responsibility:
Defines and drives the execution of critical sales enablement initiatives across the assigned geography
Makes sound and timely business decisions to drive short term and long-term performance
Provides leadership in presales support, quality assurance, training and will lead the execution of the sales management system to enhance sales performance
Acts as a trusted advisor to sales leadership and teams by delivering consistent and valuable training and coaching interventions that enable continuous improvement and revenue growth whilst closing skills gaps
Improves sales performance by driving and implementing the continuous improvement of processes, technology and methodologies to meet deliverables
Ensures the implementation of enabling activities such as tools, process and methods
Identifies and drives continuous improvements to current processes and methods
Provides expert knowledge and skills that enable successful customer business outcomes
Works with sales leaders and provides operational management to a team of functional individual contributors, optimize sales onboarding, training and coaching
Advises on and tracks sales metrics, driving accuracy and providing related reporting to the relevant senior stakeholders
Ensures the delivery of content and communicates marketing and sales collateral and commercial messaging
Oversees opportunity/pipeline management and forecasting, predictive analytics and provide sales intelligence information
Works with internal stakeholders and benchmark external data to advise on the development of compensation plans
Oversees the identification and auditing of enablement technology to ensure value-add, relevance and usefulness
Participates in the development of projects and programs that drive sales effectiveness
Requirements:
Significant level of relevant experience in similar role within a related environment
Significant previous experience operationally managing a sales operations / effectiveness team
Significant experience dealing with stakeholders to influence sales
Significant previous experience in the sales operations / effectiveness management role
Significant strategic and solid operational planning experience
Substantial budget and financial management experience