CrawlJobs Logo

Director, Rooms

fairmont-manoir-richelieu.com Logo

Fairmont Le Manoir Richelieu

Location Icon

Location:
United States , New Orleans

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Reporting to the General Manager, the Director of Rooms will lead the Front Office, Royal Service, Reservations, Concierge, Housekeeping, Guest Services and Fairmont Gold departments. This is a hands on role that provides strategic leadership and functional guidance to operational leaders and partners. The DOR works closely with other executive committee members and department heads to support guest service and colleague engagement throughout the hotel while at the same time maximizing overall hotel performance.

Job Responsibility:

  • Contribute as a key member of the Hotel Executive Committee, driving employee engagement, RPS and profitability
  • Ensure all Rooms Division leaders consistently uphold luxury service standards
  • Maintain compliance with all Brand and Service Standards (LQA) across the Rooms Division through compliance audits on an ongoing basis to assist in the development of training programs and performance gaps
  • Address and resolve guest and colleague concerns promptly and professionally
  • Foster a culture where colleagues exceed guest expectations and are provided with career development opportunities
  • Oversee all Rooms-related renovations and public area projects
  • Collaborate with the Director of Engineering to prioritize and address outstanding work orders for guest rooms, public areas, and the guest fleet
  • Work with Engineering and Housekeeping to ensure guest room preventative maintenance and deep cleaning is conducted bi-annually
  • Conduct a full monthly evaluation of all online guest-facing tools to ensure accuracy and brand compliance
  • Facilitate and coordinate marketing initiatives, sales site visits, and special requests from other departments
  • Support and promote the Global Leadership Program, providing coaching and mentorship to junior leaders and colleagues
  • Lead recruitment, onboarding, and training efforts for leaders and colleagues
  • Drive employee engagement across all Rooms departments and contribute to executive team strategies
  • Engage with all hotel departments through participation in meetings and committees as required
  • Implement and uphold Health & Safety mandates, policies and practices
  • Ensure division representation in key hotel committees (DEI, Heartist, Sustainability, Health & Safety)
  • Champion ESG initiatives and identify innovative environmental opportunities within the division
  • Promote AccorHotels’ DEI philosophy and values throughout the Rooms Division
  • Oversee the performance review process for the division, ensuring continuous development and accountability
  • Optimize revenue opportunities for the rooms division while maintaining effective cost control practices
  • Lead crisis management efforts for the division and play an active role in the hotel’s crisis management team
  • Develop and execute and operating business plan and prepare and execute annual capital plans
  • Actively contribute to the hotel’s strategic plan
  • Maintain strong relationships with business partners
  • Stay ahead of industry trends, identifying opportunities for innovation in products and services
  • Carry out any other tasks as assigned

Requirements:

  • Minimum 3 years experience in a Front Office Manager, Executive Housekeeper or previous Rooms Division position in a luxury hotel required
  • Proven ability to effectively lead, motivate, coach and develop your team
  • Strong guest service orientation and training skills background
  • Highly motivated, organized, goal and results oriented individual who thrives under pressure
  • Self‑motivated, with the ability to make effective decisions
  • Strong presentation and public speaking skills
  • Comprehensive knowledge of Front Office and Housekeeping operations, policies, procedures and Expense management
  • Operational knowledge of Excel, Word, PowerPoint

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Fairmont Le Manoir Richelieu - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director, Rooms

Director, ER

Join our team in a dynamic 19-bed Emergency Room (ER) located on the 1st floor. ...
Location
Location
United States , Las Cruces
Salary
Salary:
Not provided
coppersprings.com Logo
Copper Springs East
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current state RN license
  • Associate's degree from an accredited nursing school
  • Critical thinking skills, decisive judgment and the ability to work with minimal supervision
  • Must be able to work in a stressful environment and take appropriate action
  • Previous leadership experience required
  • ER experience required
  • Basic Life Support certification is required within 30 days of hire
  • ACLS is required
  • Handle with Care Training within 90 days of employment
Job Responsibility
Job Responsibility
  • Oversees the development and implementation of departmental goals and standards aligned with organizational, clinical, legal, and ethical objectives
  • Directs and evaluates operations-including patient care, technology, service levels, and complaints-to ensure quality and performance
  • Manages staffing activities such as hiring, training, evaluation, and professional development
  • Oversees budgets and ensures compliance with financial and audit requirements
  • Promotes a culture of professional growth
  • Integrates evidence-based practices
  • Monitors ER metrics to drive continuous improvement
What we offer
What we offer
  • Comprehensive medical, dental, and vision plans
  • Flexible-spending and health-savings accounts
  • Competitive paid time off and extended illness bank package for full-time employees
  • Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
  • Tuition reimbursement, loan assistance, and 401(k) matching
  • Employee assistance program including mental, physical, and financial wellness
  • Professional development and growth opportunities
  • Fulltime
Read More
Arrow Right
New

Front Desk Manager

The primary responsibilities of the Front Desk Manager are to support and assist...
Location
Location
United States of America , Miami
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3-5 years of related experience in luxury hotels and/or onboard cruise line
  • Familiar with basic shipboard operation
  • Fluent in written and spoken English and in additional language(s)
  • Knowledge of general office practices, procedures and equipment
  • Ability to prioritize tasks and work independently
  • Strong organizational, interpersonal and communication skills
  • Ability to interact with senior-level management and owner representatives
  • Adherence to specific scheduled working hours yet being flexible to operational requirements
  • Ability to interact professional in an international team
  • Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment
Job Responsibility
Job Responsibility
  • Support and assist the Director of Rooms with all Guest Service-related matters
  • Responsible for the entire reception area according to FSY standards
  • Meet or exceed guest expectations on every occasion
  • Responsible for complying with/performing Safety/Environmental/Emergency Response duties as assigned
  • Reads and acknowledges documents as assigned in FSY Management System
  • Responsible for the correct handling of work arising daily/per cruise/monthly according to FSY standards
  • Monitors guest satisfaction and feedback and acts on any complaints or requests
  • Leads recovery meetings each voyage with all other onboard departments
  • Supports, coaches and trains Guest Service agents to meet the standards required in their job roles
  • Keeps and maintains accurate records of discussions/correspondence with Guests and communicates all complaints onboard to Director of Rooms
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms while onboard
  • Complimentary Employee Meals while onboard
  • Fulltime
Read More
Arrow Right

Acoustical Engineer

We seek an Acoustical Engineer to join us at our headquarters, located in Auburn...
Location
Location
United States , Auburn
Salary
Salary:
Not provided
keithyates.com Logo
Keith Yates Design
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree in Acoustics plus 5 years of experience in acoustic modeling, optimization and testing for high-resolution, low-noise Architectural Acoustics projects (e.g. recording studios, auditoria, private cinemas, director screening rooms etc.)
  • Minimum 2 years of experience in Architectural Acoustics modeling, optimization and problem solving using modern software applications, including EASE Pro, Odeon, CATT-acoustic, Reflex, Insul, Meyer MAPP
  • Effective communication skills to communicate with team members, architects, general contractors, audiovisual consultants and homeowners
  • Effective user of architectural CAD/BIM software tools, including SketchUp, Rhino, Grasshopper, AutoCAD and Revit, as well as general business applications, including Microsoft Excel, Outlook, Word and PowerPoint
  • Ability to travel to distant project sites and set up, operate and maintain test equipment
  • The ability to multi-task with experience of working on multiple projects at a time
Job Responsibility
Job Responsibility
  • Communicate: Clearly communicate to internal design and engineering staff through creation of detailed technical and test reports. Clearly articulate the results of simulations, testing and analyses informally and formally in presentation form (as needed)
  • Lead: Maintain and increase the status of KYD as a pre-eminent acoustic design and engineering company. Work closely with other team members to meet client expectations for quality, comprehensiveness, promptness and overall outcomes. Create and deliver presentations and reports for homeowners, architects, and industry partners
  • Innovate: Develop, improve and implement new modeling, simulation, optimization and testing protocols for the company’s current and future projects, including high-end residential (private cinemas, media rooms) and commercial (cinemas, recording studios, dubbing stages, performance venues, test laboratories etc.). Perform complex testing and provide data analysis to team members
What we offer
What we offer
  • KYD offers health insurance, dental, vision, life, employer matching SIMPLE IRA, vacation and sick time
  • qualified candidates to receive signing bonus
  • Fulltime
Read More
Arrow Right
New

Assistant Director of Housekeeping

The Assistant Director of Housekeeping serves as the primary operational support...
Location
Location
United States , Captiva
Salary
Salary:
Not provided
southseas.com Logo
South Seas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D.
  • Minimum 4–6 years of progressive housekeeping leadership experience in a hotel or resort environment
  • Proven experience supervising teams in high-volume or multi-unit operations
  • Strong working knowledge of housekeeping operations, inspections, and service standards
  • Ability to stand, walk, bend, stoop, and reach for extended periods
  • Ability to lift up to 40 pounds and push/pull equipment as needed
  • Comfortable working in high heat, humidity, and physically active environments
  • Flexible availability required, including evenings, weekends, and holidays
  • May be required to work extended hours based on operational needs
Job Responsibility
Job Responsibility
  • Support daily housekeeping and laundry operations, ensuring timely and thorough cleaning of guest rooms, villas, public areas, and support facilities
  • Serve as the primary operational lead on assigned shifts and in the absence of the Director
  • Ensure room readiness aligns with occupancy forecasts and Front Office expectations
  • Assist with implementation and enforcement of established cleaning protocols, inspection standards, and service procedures
  • Supervise housekeeping supervisors, inspectors, leads, and frontline staff as assigned
  • Provide daily direction, coaching, and on-the-floor support to ensure productivity and morale
  • Assist with onboarding, training, and performance feedback for team members
  • Support corrective action and performance improvement efforts in partnership with the Director
  • Conduct regular inspections of guest rooms, villas, public spaces, and back-of-house areas
  • Identify and address quality gaps in real time
What we offer
What we offer
  • Low-cost Medical, Dental, Vision Plans
  • Paid Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off & Holidays
  • 401(k) with 100% match up to 4 percent
  • Commuter and Company-paid Toll Programs
  • Complimentary Daily Shift Meal
  • Fulltime
Read More
Arrow Right
New

Director of Rooms

The primary responsibilities of the Shipboard Director of Rooms is to direct and...
Location
Location
United States of America , Miami
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5-7 years of related experience with diversity of Operation management positions in luxury hotels and/or onboard cruise lines as Chief Purser or Director of Operations onboard
  • Great knowledge about Rooms, & Guest Experience procedures and service standards
  • Familiar with principles of hospitality management and all departments’ specifics
  • Fluent in written and spoken English and in additional language(s)
  • Strong verbal and written communication skills, capable of effective interaction with guests, crew and external contacts
  • Knowledge of general office practices, procedures and equipment
  • Knowledge of business operations, including budgeting, forecasting, revenue management and financial reporting
  • Ability to prioritize tasks and work independently
  • Able to prioritize and adapt to the changing needs of the operation, can evidence having a solid work ethic, good business acumen and a passion for service
  • Strong leadership, organizational, interpersonal and communication skills
Job Responsibility
Job Responsibility
  • Direct and oversee the activities of the Guest Services, & Rooms Departments, including Spa, KFAS, Housekeeping, Front Office, Retail
  • In conjunction with the Hotel's leadership team and Yacht General Manager, collectively makes key strategic and operational decisions
  • Directly supervises the HODs and ensures thorough communications and follow-up on any problems, guest or crew requests or special requirements
  • Assures standards are met, guests and crew are satisfied, and problems are promptly resolved
  • Works closely with the shoreside Sales & Marketing teams to enhance occupancy levels and rates and assist in preparing business forecasts
  • Routinely inspects all areas in the housekeeping department
  • Resolves customers complaints for all areas of hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolve complaints in person, by phone or through written communication
  • Develops relationship with return guests, group contacts and their guests in order to provide a personalized level of service
  • Assures that financial goals of the division and the Yacht are being met
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms while onboard
  • Complimentary Employee Meals while onboard
  • Fulltime
Read More
Arrow Right
New

Core Agent

Answers and directs phone calls, take reservation inquiries, in room dining orde...
Location
Location
Japan , Tokyo, Chiyoda-ku
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Require a flexible schedule in order to accomplish all major responsibilities and tasks
  • Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relates to Cashiering
  • Ability to operate fax, scanner, copier, telephone, adding machine, calculator
  • Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software, Opera and other technology required base on Four Seasons requirement such as HotSos, GRMS, MobileApp, Switchboard, Messenger etc.
  • Ability to read, write and speak English and Japanese
  • Excellent written and verbal communication skills to prepare and deliver reports
Job Responsibility
Job Responsibility
  • Answers and directs phone calls, take reservation inquiries, in room dining order taking, HotSOS requests, email and faxes
  • Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
  • Develop healthy and happy relation with other front office team member
  • Assist in other areas of the department as needed
  • Ensure all local and corporate policies, works rules and benchmark standard are properly applied
  • Utilize Golden appropriately for a maximum guest recognition/satisfaction
  • Developing guest connection and gain feedback from the guest
  • Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
  • Familiar to security Issues (Fire Alarm Procedures, Calling the house doctor, Bomb threats, Guest/Staff confidentiality)
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • 50％F&B outlet discount for other Four Seasons Hotel in Japan
  • Complimentary Employee Meals
  • Social insurance
  • Define contribution benefit
  • Yearly health checks up
  • Fulltime
Read More
Arrow Right

Restaurant Manager

Responsible for the overall operations and service of meals in all dining venues...
Location
Location
United States , Falmouth
Salary
Salary:
27.00 - 32.40 USD / Hour
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or General Education Degree (GED) required along with two (2) years of experience in front of the house supervision.
  • College or culinary institute degree preferred.
  • Strong organization and time management skills.
  • Basic Computer skills – Microsoft word and Excel.
  • Able to carry a tray with at least six (6) meals and/or beverages at any given time.
Job Responsibility
Job Responsibility
  • Responsible for the overall operations and service of meals in all dining venues of the community.
  • Responsible for the hiring, training and development, and ongoing performance management of the wait staff working in all dining venues of the community.
  • Provide high levels of customer service and create a restaurant style dining atmosphere.
  • Work closely with Director of Culinary Services and Executive Director to keep residents satisfied with food, service, and dining programs.
  • Assist with the preparation and execution of the Art of Atria Dining enhancement programs.
  • Review the daily menu with residents and staff.
  • Orient new residents to menus, dining room hours, and dress code for dining venue.
  • Solve issues before they become problems or complaints.
  • Assist with room service delivery according to Company policy.
  • Document and report resident attendance are for meals.
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
  • Fulltime
Read More
Arrow Right
New

Director of Rooms

Functions as the strategic business leader of the property's Rooms department. R...
Location
Location
China , Chengdu
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
  • 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Job Responsibility
Job Responsibility
  • Functions as the strategic business leader of the property's Rooms department
  • Responsible for planning, developing, implementing and evaluating the quality of property’s rooms
  • Works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
  • Ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department
  • Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company
  • Leading Rooms Team
  • Managing Profitability
  • Managing Revenue Goals
  • Ensuring and Providing Exceptional Customer Service
  • Managing and Conducting Human Resources Activities
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy