Director, Robotic Fleet Hardware

• Serve as the primary technical advisor to key customers on deployed bot hardware performance
• Partner closely with Manufacturing and Purchasing to resolve field issues and drive continuous improvement
• Visit customer sites regularly to assess fleet performance and support field-level solutions
• Work directly with customer engineering teams to translate operational data into hardware improvements
• Own fleet-level performance analysis using field data and operational metrics to identify systemic issues
• Lead bot hardening initiatives to improve reliability and reduce failures in deployed systems
• Drive rapid, high-impact improvements that can be deployed quickly without sacrificing rigor
• Lead cross-functional cost reduction efforts on current bot designs while maintaining performance and reliability
• Drive should-cost analysis, design-for-manufacturability, and supply chain optimization
• Develop business cases for retrofit and lifecycle improvements across the deployed 20,000+ bot fleet
• Lead critical field incident investigations using structured root cause methodologies
• Coordinate cross-functional teams to drive containment, corrective actions, and prevention
• Present clear executive-level updates on incidents, risks, and fleet-wide implications
• Act as the internal authority on current-model bot hardware and field performance
• Ensure field learnings inform next-generation product designs
• Mentor and develop engineers, raising the bar on technical rigor and problem solving

• Master's degree in Mechanical Engineering, Electrical Engineering, Robotics, or related field required
• Minimum 15 years leading complex hardware systems in robotics, automotive, or similar industries, with direct ownership of fielded products at scale
• Strong background in hardware systems design, reliability engineering, failure mode analysis, and electromechanical integration, using field data to drive performance improvements
• Proven ability to deliver cost reductions through value engineering, design for manufacturability, and supply chain optimization while maintaining quality
• Demonstrated experience using structured quality tools and root cause methodologies such as 8D, Six Sigma, and 5 Whys to investigate field issues, drive corrective actions, and prevent recurrence in complex hardware systems
• Influential technical leader who operates hands-on, communicates clearly with executives and customers, and balances near-term field issues with long-term product strategy

MBA or Ph.D preferred

• medical
• dental
• vision
• disability
• 401K
• PTO