Director, Risk Management (Change Management/LAUNCH) Job at Capital One (McLean)

Job Description

As a Director in Capital One’s Network Risk organization, you will be on the forefront of ensuring that our business partners are delivering initiatives in a well managed and responsible manner. In your role, you will be responsible for leading the team providing governance and oversight of the Global Payment Network’s LAUNCH program, a risk assessment process designed to prudently manage the risks associated with introducing new, expanded, or modified products, services, practices, or processes.

Job Responsibility

Lead team in driving and coordinating work related to Capital One’s change initiatives, working with the first-line of defense teams, Lines of Business, and second-line of defense risk management teams, to ensure effective collaboration within the team and across stakeholder groups
Be a trusted advisor and drive effective and relevant risk conversations
Assist in developing and driving our emerging risk framework (e.g. international)
Lead and support cross-functional strategic initiatives (e.g. Acquisition, International, Generative AI), while ensuring strong risk management for new and existing processes
Assist the Network Risk leadership in delivering against their strategy and service model
Help to enhance Risk Management processes across Capital One by providing thought leadership, oversight, and coordination with other risk management activities across the company
Identify and implement continual program enhancements based on industry standards and best practices related to risk management and aligned with Capital One’s strategic risk direction
Identify and develop new risk assessment methodologies to enhance the assessment process
Analyze information to proactively identify risks, trends, and process improvements
supporting reporting on risk topics to management
Stay current on industry trends and potential implications to the firm
Stay current on the changing regulatory environment and understand the impacts to our efforts as well as international operations
Assist and drive project and program delivery, including project and process management, reporting, engagement in senior leadership meetings, drafting and reviewing materials for Senior Management, and other governance activities
Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices
Support direction, manage expectations, and may support/lead cross-functional teams through various initiatives, including oversight of third party resources
Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable
Write and revise documents such as policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Draft, contribute to, edit, and deliver presentations that aid in the design, development, refinement, and usage of risk methods
Participate in and execute other special projects for the team as needed
Articulate complex technical concepts in a clear, concise, actionable manner through both written products and verbal communications

Requirements

Bachelors Degree
At least 8 years of experience in Risk, Compliance, Legal or Audit
At least 8 years of experience in Project Management or Governance
At least 5 years of experience supporting, partnering and interacting with internal business clients or serving as a consultant for external business clients
At least 4 years of project or process management experience
At least 3 years of people management experience

Nice to have

At least 10+ years of experience in Risk Management or Audit
At least 9+ years of project management experience leading cross-functional projects and programs
At least 9+ years of financial services industry experience including experience with regulatory practices
Proven experience in leading large-scale process re-engineering, transformation, or integration programs, preferably within a highly regulated financial services or payments network environment
Strong understanding of risk management frameworks, network taxonomy, process hierarchies (L1-L5), and control design
Demonstrated ability to build and lead a team from the ground up, with a vision for organizational design
Ability to operate as a horizontal leader, influencing outcomes and driving alignment across multiple high-priority workstreams
Exceptional communication, analytical, and influencing skills with the ability to navigate complex organizational structures and build consensus among diverse stakeholders

What we offer

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

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Director, Risk Management (Change Management/LAUNCH)

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