Director, Revenue Operations Job at Cohere (San Francisco)

Director, Revenue Operations

Cohere

Location:
United States; Canada , San Francisco ▼
Toronto
New York

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Cohere seeks an exceptional and highly experienced Director, Revenue Operations to be a critical partner to our leadership team. In this senior level leadership role you are responsible for defining and executing the revenue operations strategy across Sales, Marketing, Customer Success, and Finance. This role leads a team of revenue operations professionals, and partners closely with executive leadership to drive operational excellence, forecasting accuracy, and scalable processes across the full customer lifecycle. With 15+ years of progressive revenue and operations experience, the ideal candidate will be a seasoned leader who can blend traditional analytic and operational rigor with the agility and foresight required in a high-growth environment. You will own and drive business-critical GTM areas, and prepare Cohere for growth and scale. This role is highly cross-functional and strategic, with success measured by improved revenue predictability, efficiency, and alignment.

Job Responsibility:

Define and own the long-term Revenue Operations strategy in support of company growth goals
Lead, mentor, and develop a high-performing Revenue Operations team
Establish clear goals, responsibilities, and performance metrics for the Revenue Operations function
Act as a trusted advisor to executive leadership on revenue performance, risks, and opportunities
Own forecast accuracy, pipeline health, deal velocity, and revenue predictability
Partner closely with members of the GTM, Finance, Strategy, and Operations teams to drive best in class ARR and revenue forecasting
Establish standards for data quality, definitions, and reporting consistency
Ensure leadership has clear, actionable insights into pipeline health and conversion
Support annual planning, segmentation decisions, capacity modeling, and quota methodology in partnership with Sales Leadership and Finance
Own the Revenue Operations tech stack strategy, including CRM, sales enablement, and analytics tools
Set priorities and direction for system enhancements, integrations, and data governance, and optimize for scale, adoption, and business impact
Ensure system reliability and scalability to support global growth
Ensure GTM data is clean, auditable, and decision-grade across all systems
Implement controls to maintain data integrity and compliance
Design and administer compensation plans, SPIFFs, accelerators, and commission operations
Align incentive structures with company goals and sales strategy
Ensure strong alignment across Sales, Marketing, Customer Success, and Finance on processes, data definitions, and operating rhythms
Drive data-driven insights to improve sales performance and revenue visibility
Own the renewals motion, expansion workflows, retention strategy, and usage tracking
Optimize customer lifecycle processes to maximize lifetime value
Partner with GTM leaders to design scalable workflows that support revenue acquisition, expansion, and retention
Drive consistency and predictability across the full revenue funnel and customer lifecycle
Anticipate growth bottlenecks and build infrastructure to support 2×, 5×, 10× scale
Lead process improvements and automation to enable hyper-growth and drive cross functional GTM coordination
Partner with GTM leaders to support rollout of new processes, tools, and programs
Lead change management efforts to ensure adoption and long-term success of operational initiatives
Communicate clearly and effectively across stakeholders at all levels
Implement governance, standardization, and process excellence across strategic initiatives such as: IPO readiness
Deal Desk
Customer and Partner Lifecycle Management

Requirements:

15+ years of experience in a Sales, Revenue Operations, or GTM Operations role within high-growth private companies and/or public technology companies
5+ years of proven leadership experience in Revenue Operations
Strong executive presence with the ability to influence and partner at the C-level
Deep understanding of metrics, forecasting, pipeline management, and revenue models for technology companies
Experience owning or overseeing CRM and GTM technology ecosystems
Experience supporting high-growth or pre-IPO tech companies
Exceptional analytical skills to take complex business problems and drive to strategic outcomes
MBA a plus

What we offer:

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

Remote work

Cohere - All Job Offers

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