Director Revenue Cycle Education, Operational Enablement Job at Advocate Health Care (Oak Brook)

Job Description

This role will lead three key areas for Revenue Cycle Education: Employment pipeline programs; Learning program management for enterprise initiatives like teammate and leader enablement; Revenue Cycle internal messaging and events management. This role and the education sub-function it oversees will be the education team that partners primarily with the Revenue Cycle's Strategy and Performance pillar. The primary learner audience for this education sub-function is all Rev Cycle leaders and teammates for educational and training content that is foundational for growth and success versus being specific to any one Rev Cycle job.

Job Responsibility

Set the enterprise education and training strategy for the team, and the Rev Cycle learner audience they serve, to be aligned to business goals, workforce planning, and future skills required
Engages key partners to foster and maintain strong collaborative relationships so that both the education team and the teams they serve can be successful
Operationalize measurement and reports for success metrics that tie learning to performance, mobility, and retention
Ensure that all education and training activities are in alignment with adult education best practices
Analyze current trends, industry direction, and adult learning theory research to help set strategy for areas of responsibility
Drive a continuous learning culture with leaders as sponsors, communities of practice, and performance support in the flow of work
Analyzes complex revenue cycle problems to extract educational components and provides direction in prioritization and implementation of appropriate educational strategies and tactics
Oversee organizational development projects and inter-departmental committees to determine revenue cycle education requirements that support a wide variety of business initiatives
Lead, coach and scale to build a highly effective team with a proven impact
Establish a coaching ecosystem and integrate learning into performance management and succession planning
Develop and manage operating budgets and control expenses within approved budget objectives

Requirements

Bachelor’s degree in education, Training & Development, Instructional Design, I/O Psychology, Healthcare Administration or related field
Typically requires 7 years of experience in developing and implementing training programs in the revenue cycle, healthcare or large organization with multiple learner audiences
5 years of management experience in Education, Learning & Development, or related space
Knowledge in developing and executing educational programs that effectively translate information and workflows into teachings that inspire learner involvement and action
Experience in successfully validating education and training impact with data
Self-awareness, empathy, and relationship management to build trust and influence across diverse teams
Technology, automation, and AI driven
Fosters experimentation and learns quickly from successes and failures
Ability to see the big picture, anticipate trends, and align decisions with long-term organizational goals
Comfort with ambiguity
uses data, judgment, and scenario planning to make timely, high-impact decisions
Sees oneself as an education leader first
invested in applying adult learning best practices within the Revenue Cycle to elevate teammates and leaders to achieve great performance
Drives transformation by inspiring others, managing resistance, and embedding adaptability into culture
Translates complex ideas into clear, compelling narratives that mobilize stakeholders and teams
Builds future-ready teams through coaching, mentoring, and succession planning
invests in others’ growth
Uses analytics and insights to guide strategy, measure impact, and continuously improve performance
If responsible for Mid-Revenue Cycle education, relevant industry certification from an approved accrediting body is required

Nice to have

Certification in Education, Training & Development, Instructional Design, or related field
Masters degree preferred

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

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Director Revenue Cycle Education, Operational Enablement

Job Description

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