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Director, Retail

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Comcast Advertising

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Location:
United States , Philadelphia

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

The Director of Retail Operations will oversee all aspects of retail operations within Xfinity Mobile Arena as well as off-site operations that align with team/partner initiatives.

Job Responsibility:

  • Oversee all retail operations for games, concerts, and events, including hiring & managing staff, inventory strategy, merchandise sales, visual merchandising, and financial performance
  • Develop and maintain operational policies and procedures to ensure efficient and effective operations
  • Hire, train, and develop staff to ensure high levels of customer service and operational efficiency
  • Develop and implement strategies to improve the overall customer experience and increase revenue
  • Manage the budget and financial performance of the retail operation, including setting sales targets, forecasting labor and expenses, and analyzing financial data
  • Ensure compliance with all legal and regulatory requirements, including safety and security regulations as well as union guidelines
  • Collaborate with other departments (Marketing, Communications, Operations, etc.) to ensure seamless operations and first-in-class customer experience
  • Lead the replenishment and refreshing of retail spaces by aligning front and back of house operations and requests to keep the desired flow of product and sales
  • Coordinate mark down/liquidation of product in accordance with desired product lifespan thresholds

Requirements:

  • 5+ years of experience in a Sports Venue Retail Environment
  • Vast knowledge of the sports and entertainment industry – Including market trends, past success and future projections
  • Prior leadership experience, overseeing a management team and hourly staff
  • Working knowledge of purchase order creation, using open-to-buy tracking, past sales performance and planning floor selling space
  • Ability to work under pressure and within tight deadlines with multiple priorities
  • Ability to work nights, weekends, and holidays
  • Excellent written and verbal communication skills
  • Strong interpersonal skills – ability to collaborate well with others and promote a team atmosphere
  • Write precise, well-organized emails, letters, and proposals while consistently displaying accuracy and attention to detail
  • Strong computer skills, specifically with Microsoft Office, retail point-of-sale, mobile devices and RFID technology
  • Proficient in E-Commerce operations and a focus on increasing the presence and results of website operations
  • Business acumen that includes general operational processes and planning
  • Ability to enhance innovation and new ideas with all team members, encouraging new strategies and processes by empowering the team to never settle for past results/practices
  • Highly organized and able to handle multiple projects and deadlines
  • Past experience overseeing a union staff and working within union guidelines for scheduling and staffing
  • Strong attention to detail – specifically related to inventory integrity and monitoring flow of product from receiving, storage, transfer and selling within the store space
What we offer:
  • Paid Time off
  • Physical Wellbeing benefits
  • Financial Wellbeing benefits
  • Emotional Wellbeing benefits
  • Life Events + Family Support benefits

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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