Director, Retail Job at Comcast Advertising (Philadelphia)

Job Description

The Director of Retail Operations will oversee all aspects of retail operations within Xfinity Mobile Arena as well as off-site operations that align with team/partner initiatives.

Job Responsibility

Oversee all retail operations for games, concerts, and events, including hiring & managing staff, inventory strategy, merchandise sales, visual merchandising, and financial performance
Develop and maintain operational policies and procedures to ensure efficient and effective operations
Hire, train, and develop staff to ensure high levels of customer service and operational efficiency
Develop and implement strategies to improve the overall customer experience and increase revenue
Manage the budget and financial performance of the retail operation, including setting sales targets, forecasting labor and expenses, and analyzing financial data
Ensure compliance with all legal and regulatory requirements, including safety and security regulations as well as union guidelines
Collaborate with other departments (Marketing, Communications, Operations, etc.) to ensure seamless operations and first-in-class customer experience
Lead the replenishment and refreshing of retail spaces by aligning front and back of house operations and requests to keep the desired flow of product and sales
Coordinate mark down/liquidation of product in accordance with desired product lifespan thresholds

Requirements

5+ years of experience in a Sports Venue Retail Environment
Vast knowledge of the sports and entertainment industry – Including market trends, past success and future projections
Prior leadership experience, overseeing a management team and hourly staff
Working knowledge of purchase order creation, using open-to-buy tracking, past sales performance and planning floor selling space
Ability to work under pressure and within tight deadlines with multiple priorities
Ability to work nights, weekends, and holidays
Excellent written and verbal communication skills
Strong interpersonal skills – ability to collaborate well with others and promote a team atmosphere
Write precise, well-organized emails, letters, and proposals while consistently displaying accuracy and attention to detail
Strong computer skills, specifically with Microsoft Office, retail point-of-sale, mobile devices and RFID technology
Proficient in E-Commerce operations and a focus on increasing the presence and results of website operations
Business acumen that includes general operational processes and planning
Ability to enhance innovation and new ideas with all team members, encouraging new strategies and processes by empowering the team to never settle for past results/practices
Highly organized and able to handle multiple projects and deadlines
Past experience overseeing a union staff and working within union guidelines for scheduling and staffing
Strong attention to detail – specifically related to inventory integrity and monitoring flow of product from receiving, storage, transfer and selling within the store space

What we offer

Paid Time off
Physical Wellbeing benefits
Financial Wellbeing benefits
Emotional Wellbeing benefits
Life Events + Family Support benefits

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Director, Retail

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