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Barclays Logo Barclays · Banking

Director Retail Partnerships

United States, Wilmington · Job Posted March 22, 2026
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Job Description

Join Relationship Management, to build and maintain relationships with customers, clients, stakeholders, and strategic partners. Your focus will be on driving business growth through effective relationship-building and delivering tailored solutions to meet client needs.

Job Responsibility

  • To manage partnership relationship management and set the strategic direction
  • Provide support to the bank's senior management team
  • To manage partnership relationship management risk across the organisation

Requirements

  • Develop and execute an integrated digital wallet strategy across multiple payment and banking products to maximize customer engagement and business growth
  • Identify new strategies to tap into wallet and digital marketing opportunities to drive customer acquisition and product usage
  • Engage and co-design new products and features with a forward thinking tech partner using the latest capabilities in the space of payments, wallet, AI, etc
  • Development of strategic direction for partnership relationship management, including the implementation of up to date methodologies and processes
  • Management of partnership relationship management, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness
  • Relationship management of partnership relationship management stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services
  • Development and implementation of policies and procedures for partnership relationship management
  • Management of partnership relationship management risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s partnership relationship management and compliance functions
  • Monitoring the financial performance of the partnership relationship management department, including revenue, profitability, and cost control
  • Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities
  • To manage a business function, providing significant input to function wide strategic initiatives
  • Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide
  • Manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function
  • Escalates breaches of policies / procedure appropriately
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area
  • Negotiate with and influence stakeholders at a senior level both internally and externally
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions
  • Mandated as a spokesperson for the function and business division
  • Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard
  • Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
  • Demonstrate the Barclays Mindset – to Empower, Challenge and Drive

What we offer

  • We have a structured approach to hybrid working
  • We’re committed to providing a supportive and inclusive culture and environment for you to work in
  • This environment recognises and supports your personal needs, alongside the professional needs of our business
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