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The Director, Resource Management at DEPT® plays a critical role in driving the operational health of our resourcing model across key disciplines, studios, or client portfolios in the Americas. This role is responsible for translating business targets and revenue forecasts into actionable headcount and staffing plans—ensuring the right people are staffed to the right work at the right time. The Director serves as a key operational partner to Delivery, Craft, and Finance teams. They own regional utilization metrics for their focus area, ensure day-to-day staffing operations run efficiently, and elevate resourcing data fidelity, tooling standards, and forecast reporting. This is a people leadership role that typically oversees 2+ Resource Managers or Senior Managers. The ideal candidate is highly analytical, detail-oriented, and thrives in environments that require collaboration, change management, and strategic problem-solving.
Job Responsibility:
Translate revenue and delivery forecasts into headcount plans and staffing strategies
Monitor supply and demand across teams to proactively identify overages, shortages, and burnout risks
Partner with Talent Acquisition to advise on hiring priorities and near-/offshore planning
Recommend freelance or cross-region support based on forecasted needs
Own utilization targets and reporting for a defined region, discipline, or client segment
Track and report RM KPIs weekly/monthly
surface patterns and anomalies to leadership
Maintain headcount rosters, freelance usage reports, and staffing trackers
Identify gaps or inefficiencies in tools or workflows and propose improvements
Lead casting conversations with Delivery, Creative, Media, and Experience teams
Resolve priority or conflict escalations across projects, disciplines, and managers
Ensure optimal coverage across live and upcoming work while protecting team health
Promote fair, equitable staffing across the portfolio and recommend rotation opportunities
Manage 1–2 Resource Managers or Sr. Managers
provide coaching, performance feedback, and development
Collaborate with Delivery, Finance, Client Services, and People teams to align on headcount and margin optimization
Contribute to the evolution of resourcing processes, workflows, and craft rituals
Be a credible advisor to VPs and Group Directors
participate in key planning and operations forums.
Requirements:
6–9 years of experience in resource management, project operations, or production management within a digital agency or consulting environment
Proven ability to build staffing plans, assess pipeline vs. capacity, and guide delivery teams on fulfillment strategies
Strong Excel/Google Sheets skills
familiarity with BI tools and resource management platforms (e.g., Resource Guru, Float, Kantata, Mosaic)
Comfort managing and mentoring junior team members
prior direct people management preferred
Strong communication and negotiation skills
able to build trust with senior stakeholders
Detail-oriented with a passion for operational clarity, equitable staffing, and data integrity
Experience collaborating with finance, delivery, and recruiting partners in fast-paced environments
Curiosity and willingness to learn, experiment, and evolve in a rapidly changing industry, including comfort with AI-driven tools and new methods.
What we offer:
A fully equipped office to spend some time together with refreshments provided all week
Premium healthcare through OSDE for the employee and their immediate family members
NUBI prepaid card with a monthly allowance for grocery purchases
Monthly reimbursements for Wi-Fi/electricity expenses
Monthly reimbursements for training/English classes
100% covered “Plant Total” membership at Sportclub