Director, Research and User Intelligence, Premium and Travel

Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research (XDR) is to accelerate teams’ learning velocity – providing product teams with the user knowledge they need to design and deliver useful and usable experiences. You will provide learning velocity through a structured and systems-oriented combination of primary research, quantitative analysis, and various data inputs – creating cumulative user intelligence.You will also configure agentic models to enable rapid concept testing, usability testing, and in-market assessments. You will partner closely with product and design stakeholders to ensure their learning needs are met and high-quality decisions are being made that benefit both the customer and the business. Our Premium Products and Experiences team defines the gold standard for Capital One’s high-spender customer ecosystem, crafting personalized, high-stakes experiences that integrate seamlessly into our customers' lives. We are seeking a Research and User Intelligence Leader to oversee the end to end experience across our Travel, Concierge, Benefits, and Spend ecosystem. As the leader of this portfolio, you will set the insights direction that propels these experiences into their next frontier, delivering full-scale, industry-leading lifestyle products.