Director, Research and Insights Job at Mastercard (London)

User Research Director

Mentimeter is an engagement tool with a clear goal in mind. To turn presentation...

Location

Sweden , Stockholm

Salary:

Not provided

Mentimeter

Expiration Date

Until further notice

Requirements

8+ years of proven experience leading user research in fast-moving, product-led organisations
Collaborative leadership style, skilled at building trust across disciplines
Deep knowledge across multiple research methodologies, with the ability to align and integrate them effectively
Track record of influencing senior leaders and shaping product and service strategy through evidence-based recommendations
Exceptional communication and storytelling skills
Future-oriented mindset, committed to advancing the craft and experimenting with new approaches
Strong grounding in building scalable user research operations and infrastructure
Practical expertise in applying AI and automation to user research workflows

Job Responsibility

Define and own the user research agenda: Shape a proactive, company-wide view of the questions that matter most and ensure we have the evidence to answer them
Scale ResearchOps: Build the systems, processes, and infrastructure that make user research efficient, repeatable, and continuously compounding. Create frameworks that make insights easy to access, reuse, and activate across teams, ensuring research becomes a shared capability that grows in value over time
Advance mixed-method practice: Establish a mixed-method insights framework that combines behavioral data with qualitative understanding to tell the full story of our users
Embed insight where work happens: Operationalize user journey insights directly within product and design workflows, making them visible where decisions happen
Span product and service: Develop an integrated perspective that connects product experience with service delivery into a single view of the users
Develop the craft and team: Recruit, coach, and grow a strong user research team that operates collaboratively across product, design, engineering, and commercial
Influence at strategic level: Translate insights into clear recommendations that shape priorities, roadmaps, and company bets
Evolve practice through technology: Push the boundaries of user research by integrating emerging technologies like AI and automation to scale insight generation and continuously raise the standard of practice

What we offer

Diverse and inclusive work environment supported by smart and driven colleagues
Continuous professional development
Access to a leadership program (including external personal coach) and relevant education
Growing company with lots of career opportunities
Healthy view on work-life balance
Competitive compensation and benefits package, including pension contributions

Director, Market Research and Intelligence

The Director, Market Research & Intelligence (GTM) leads the translation of K–12...

Location

United States , Washington

Salary:

173000.00 - 189000.00 USD / Year

Great Minds

Expiration Date

Until further notice

Requirements

7+ years in market/consumer research, insights, or market intelligence—ideally in K–12 curriculum/assessment/edtech
5 years of managing a team or leading the research agenda
Proven depth in quantitative and qualitative methods in support of marketing and product development (survey design, conjoint/MaxDiff, pricing research, segmentation, win–loss, moderated studies)
Strong storytelling and data visualization
confident presenting to executives and aligning cross-functional teams
Hands-on experience with research & BI tools (e.g., Qualtrics/SurveyMonkey/Alida, Excel/Sheets, Tableau/Power BI
SPSS/R/Python a plus)
Experience building/managing an insight panel/community and third-party research vendors
Working knowledge of K–12 buying groups, state adoption cycles, policy/funding context, and educator needs
Excellent project management

Job Responsibility

Shapes and manages a market research agenda aligned to GTM business goals to guide Marketing and Sales efforts
Designs and executes primary and secondary research and converts findings into concise briefs, dashboards, and leadership readouts
evangelizes relevant, actionable narratives that drive decisions and trade-offs
Provides rapid analysis on industry developments and competitor moves that affect business, marketing, and sales strategy
advises leaders on implications and recommended actions
Works closely with Enterprise Strategy, Government Relations and Policy, and Product Research & Validation (R&V) to curate a single, trusted view of the market and customer
Uses a mixed-methods toolkit—conjoint/MaxDiff for feature prioritization
Van Westendorp or Gabor-Granger for pricing
qualitative/quantitative studies to recommend packaging and sampling strategies
Selects and manages partners, platforms, and panels

Fulltime

Senior Director - Strategy & Insights

We are currently looking for a Senior Director – Strategy, who integrates the di...

Location

India , Bangalore

Salary:

Not provided

Mindshare Worldwide

Expiration Date

Until further notice

Requirements

12+ years of experience with at least 10 years in the media industry
Demonstrate exposure and management of senior clients/stakeholders as well as leading a team
Integrated media and marketing knowledge, including traditional media, digital media, data, research and insights
Creative problem solving and ability to join multiple dots across domains
An attitude of curiosity and continuous learning both for self as well as infuse the same culture within the team
Comfort with multiple kinds and sources of data, both structured and unstructured
Fantastic presentation and storytelling skills
Proven experience managing a team, negotiating different situations, skillsets, and personalities

Job Responsibility

Leads a team of diverse individuals to deliver to a client’s business
Provide strategy communications and planning leadership on the client’s business across categories
Partner with the account heads and functional heads, push needle on Marketing Excellence and Digital Excellence
Demonstrates strong understanding of ecosystem, brand, category and consumer to derive insights
Infuse best in class practices and frameworks, both from domestic as well as international learnings
Communicate complex ideas/insights in a way that all understand and apply
Integrates relevant multimedia opportunities into campaign plans
Leading and orchestrating new business pitches
Leverage extended WPP ecosystem to build hard working solutions for client

What we offer

Competitive medical, group retirement plans, vision, and dental insurance
Significant paid time off
Preferential partner discounts
Employee mental health awareness days
Access to global WPP Media & WPP networks
Employee resource groups
In-office events

Strategy Director

The Strategy Director is the player-coach of strategy, leading teams, clients an...

Location

United States , Chicago

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Exhibit high-level writing and presentation skills
Must demonstrate deep experience in insight and research practices
Excellent reasoning ability: Ability to define problems, collect information, establish facts, draw valid conclusions, and make creative leaps
Bachelor’s degree is preferred
7+ years of direct work experience in the strategy field

Job Responsibility

Leads and participates in strategy development for clients and new business
Responsible for generating the Red Thread, or the actionable strategic idea, in any brand engagement
Manages and mentors a team of strategists, as well as contributing to best-practice solutions for the overall strategic process at Barkley
Becomes an invaluable resource for clients in terms of overall strategic guidance
Writes and presents micro and macro-level creative briefs for all initiatives
Lead integrated idea teams in idea sessions and workshops
Recommends and manages the research that will aid in the consumer insight-gathering and strategic process
Monitors and interprets cultural and social trends relevant to client business
Presents insights/implications/opportunities in client and new business
Finds creative, differentiating ways to gain insights, using known tools (qualitative and quantitative), as well as unique and new approaches

Global Customer Analytics Director

In this vital role the Global Customer Analytics Director will be responsible fo...

Location

United States , Thousand Oaks

Salary:

216979.00 - 253281.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 4 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
Master’s degree and 8 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
Bachelor’s degree and 10 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
At least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources

Job Responsibility

Lead teams integrating insights from a variety of sources (e.g., market research, competitive intelligence, secondary data, advisory boards) to address business needs
Lead ad hoc strategic secondary analytics to inform strategic decisions
Clearly communicate insights and recommendations to a variety of audiences, including senior leadership, and becoming a “devil’s advocate” when needed
Partner with commercial leadership and cross-functional partners to define and prioritize objectives, budget and work plans to meet evolving business needs
Identify, evaluate, and manage relationships with best-in-class vendors and look for opportunities to innovate and advance capabilities
Manage and develop direct reports, while individually leading select projects when needed
Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible

Fulltime

Associate Strategy Director

Our Strategy team at AKQA Amsterdam consists of creative problem-solvers who are...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Exceptional Communicator: Articulates complex ideas with clarity and impact across all mediums
Curious & Insightful: Uncovers patterns and actionable insights from cultural, market, and user data
Natural Problem Solver: Translates ambiguity into clear, directional strategy with a strong point of view
Strategic & Creative: Bridges strategic thinking and rigour with creative ideation
Driven by Learning: Continuously explores new methodologies and advancements
Collaborative Team Player: Thrives in multi-disciplinary teams, fostering shared understanding
Ambitious & Excellent: Driven to deliver world-class work and make a significant impact
Embraces Challenge: Welcomes complex problems, pushing creative and strategic boundaries
Sharp Eye for Detail: Masters intricacies, simplifying complexity into actionable strategies
Engaging & Persuasive: Confidently articulates strategic rationale to users, clients, and stakeholders

Job Responsibility

Lead Project Execution: Act as the brand & experience strategic lead on projects, guiding multi-disciplinary teams from ideation to implementation and across deliverables
Uncover Holistic Insights: Conduct comprehensive user research, competitive analysis, and market & cultural trend forecasting to identify key user needs, motivations, and brand opportunities
Shape Integrated Strategies: Translate complex insights into cohesive strategies, defining compelling brand positioning, messaging frameworks, and intuitive user journeys, ecosystem maps, and experience visions
Orchestrate Solution Development: Guide the creation of impactful solutions, ensuring seamless alignment between brand narratives, experience principles, and functional requirements across diverse digital and physical touchpoints - with clients and colleagues
Drive Strategic Alignment: Facilitate workshops and present persuasive strategic recommendations to clients and internal stakeholders, securing buy-in for integrated brand and experience directions
Foster Client & Business Growth: Support new business efforts and cultivate strong client relationships by identifying strategic opportunities, contributing to pitches and helping with the scoping of projects
Elevate Strategic Practice: Continuously refine and evolve strategic design techniques and processes, contributing to the overall excellence and growth of the strategy department
Mentor junior strategists on project-specific tasks and strategic methodologies, helping to foster their growth and development within the team. As well as offer guidance to other more junior team members across our studio

Associate Strategy Director

As our newest Associate Director on the Strategy team, you connect things. You c...

Location

United States , Kansas City; New York

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Sample work will be requested in the interview process
Exhibit high-level writing and presentation skills
Must demonstrate deep experience in insight and research practices
Excellent reasoning ability: Ability to define problems, collect information, establish facts, draw valid conclusions, and make creative leaps
Bachelor’s degree is preferred
7+ years of direct work experience in the creative strategy field preferred

Job Responsibility

Contributes to best-practice solutions for the overall strategic process at BarkleyOKRP
Leads and participates in strategy development for clients and new business
Responsible for generating actionable strategic idea, in any brand engagement
Contributes to best-practice solutions for the overall strategic process at BarkleyOKRP, may begin to manage / mentor Strategists
Becomes an invaluable resource for clients in terms of overall strategic guidance
Writes and presents micro and macro-level creative briefs for all initiatives
Lead integrated idea teams in idea sessions and workshops
Recommends and manages research that will aid in the consumer insight-gathering and strategic process
Monitors and interprets cultural and social trends relevant to client business
Presents insights/implications/opportunities in client and new business

UX Researcher, Director

Join our innovative team at Fitch Ratings, where we strive to create exceptional...

Location

Canada , Toronto

Salary:

Not provided

DesignX Community

Expiration Date

Until further notice

Requirements

5+ years of experience in UX research and/or product design
Degree or background in Human-Computer Interaction, Psychology, Computer Science, or related field
Strong portfolio showcasing ability to translate research into actionable insights
Expertise in a variety of qualitative and quantitative research methods
Strong analytical skills and ability to synthesize complex data into clear insights
Excellent communication and presentation skills
Ability to work independently and as part of a collaborative team

Job Responsibility

Collaborative Research Leadership: Work closely with the Director of UX Research, product owners, and stakeholders to plan, run, and analyze user research
Insight Analysis and Solution Development: Thoroughly analyze and synthesize research findings to develop actionable solutions and recommendations
Effective Communication of Insights: Develop and maintain user personas, journey maps, and other research artifacts to effectively communicate insights
Foster teamwork and ensure seamless project transitions: Partner with Product Designers and Software Engineers to ensure accurate implementation of designs
Team Mentorship and Development: Mentor and guide junior UX researchers while collaborating with fellow designers to streamline and improve our research and design processes
Continuous Improvement and Industry Awareness: Stay informed on industry trends and best practices in UX research

What we offer

Hybrid Work Environment: 2 to 3 days a week in office required
A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs
Investing in Your Future: Retirement planning and tuition reimbursement programs
Promoting Health & Wellbeing: Comprehensive healthcare offerings
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan
Inclusive Work Environment: A collaborative workplace where all voices are valued
Dedication to Giving Back: Paid volunteer days, matched funding for donations

Fulltime

Director, Research and Insights

Mastercard

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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