Director, Relationship Management, HSBC

Director, Relationship Management

HSBC

Location:
Hong Kong, Central

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC’s Wealth and Personal Banking Hong Kong aims to provide customers with world-class banking and wealth management services. This role involves leading the Sales Team, identifying business opportunities, managing customer engagement, and collaborating across business lines to implement corporate strategies.

Job Responsibility:

Identify business opportunities and customer needs and participate in the preparation and development of annual business plan and budget
Assist the Head of Retail Business/CEO in formulating and implementing, market aligned business directions, provide input on business initiatives and projects
Monitor, supervise and motivate daily activities of Sales Team to align with company strategies and business objectives
Manage client engagement activities and enhance quality of customer service conducted by Sales Team
Identify gaps or weaknesses in controls or customer service and formulate training and development for Sales Team accordingly
Handle and resolve customer complaints on timely basis
Collaborate with other business lines for implementation of Group’s business strategy and change management
Management oversight on daily licensed activities of company, and offer guidance to Sales Team on licensed activities

Requirements:

University degree in business, finance or related discipline
Type 1, 2, 3, 4 License of SFC
Relevant management experience and control roles in the above-mentioned licensed areas
Previous experience in trade surveillance, sales quality or customer contacts is an advantage
Knowledge in financial products and services
A team player with ability to work independently with minimal supervision

Nice to have:

Previous experience in trade surveillance, sales quality or customer contacts
Knowledge in financial products and services

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 13, 2025

Expiration:
August 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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