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The Cairo ROC Director reports to the Global ROC Director and will be part of the Global ROCs Leadership Team. The Cairo ROC Director is responsible to support the Global ROC Director to define the best implementation plans to build the Cairo ROC, and coordinate and liaise with stakeholders in Onshore on running the business as usual ensuring correct and timely deliverables. The Cairo ROC Director is responsible to support the Global ROC director to define an implement an effective measurement and management of Cairo team capacity and performance with emphasis on transformation that aligns with the Worldpanel modernisation strategy. The Person will be focused in people management and continuously improve Operational processes to make them more efficient and consistent globally aligned, reliable and cost effective. As a member of the Managers team is responsible to work in a team spirit.
Job Responsibility:
Overall, global leadership of Cairo ROC
establishing and building a hard-working and highly engaged team of Operations experts that services Cairo ROC stakeholders
Define plans to achieve assigned objectives, to ensure that it is recognized for the successful execution of work, regional and global
Support the Global ROC Director to designing and implementing processes and procedures that make ROC (Cairo ROC included) the best way to deliver market-leading data to our customers globally
Support the Global ROC Director to design, implementation and management of processes to ensure work is accurately defined and managed in the Cairo ROCs that include: intake (estimating and resourcing new and migrating work), capacity management and prioritisation (including roadmaps), change management and ongoing review of operational efficiencies, onboarding and training, governance, indicators, and metrics (for performance and data quality), stakeholder management, workflow and tools and communications
Align Cairo ROC performance management to be consistent across different ROCs
Talent management (including career progression) in Cairo ROC, ensuring that attract and retain elite talent
Collaboration across Worldpanel ROCs teams and local stakeholders to align on procedures, approaches, and tools for effective delivery of Operations tasks and projects
Effective stakeholder management (internal and external to Worldpanel) and the ability to successfully navigate conflict to arrive at successful business outcomes
Governance of Cairo ROC processes and practices to ensure compliance with data privacy and security regulations
Governance of Cairo ROC processes and practices to ensure internal (Worldpanel) and external (client) data quality requirements are met
Governance of Cairo ROC processes and practices to support the regional and global growth targets of Worldpanel
Requirements:
Relevant experience of 10+ years in handling large-scale operations
5+ years of senior management/leadership experience in handling large teams, hierarchies and functions
Excellent communication (English language proficiency essential)
Experience in the management of regional teams and programmes
Exposure to global initiatives
Experience in prioritisation and change management in a complex, matrixed environment
Comfortable working to tight deadlines in a client-centric culture where change is an integral part Business As Usual (BAU)
Deep understanding of end-to-end Operations management techniques and tools and how to implement and use them for success
Experience in a regional data-driven environment
Ability to engage and collaborate with multiple stakeholders across business groups
Comfortable working and collaborate in a matrixed environment across different countries and cultures
Compelling and demonstrable communication skills (English language proficiency essential)
Solid understanding of the regional and global clients of Worldpanel and their business drivers
Delivery focused, able to demonstrate significant business outcomes from projects delivered in previous roles