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Director, recording and transcription services

https://www.randstad.com Logo

Randstad

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Location:
Australia , Melbourne

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Category:

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Contract Type:
Not provided

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Salary:

140000.00 - 160000.00 AUD / Year

Job Description:

This is a new position created within a government agency to help design and implement a new service delivery model for Recording and Transcription Services. The initial focus will be on designing options around in-house versus outsourced models for the delivery of end-to-end recording (video, audio), live voice-to-text capture, file storage, orders and distribution management, and augmented human/technology transcription services. Once future design decisions have been agreed, you will progress to designing the improvement program, including defining what staffing resources required, costing the program, and helping deliver the aspects of the program.

Job Responsibility:

  • Consult with key stakeholders to identify desired recording and transcription service options
  • Produce recommendations on a staged Recording and Transcription Service model re-design
  • Establish program resourcing, structure and governance to ensure delivery of objectives
  • Establish internal and external capacity to deliver sustainable management of the modernised Recording and Transcription services

Requirements:

  • Demonstrated experience in managing recording and transcription services
  • Experience with management of vendor contracts in recording and transcription
  • In-house operational oversight of the capture, storage, and distribution of audio and visual recordings and transcribed document management
  • Experience in the design and production of options to present to Operational Teams and Executive decision makers
  • Strong communication (oral and written) and liaison skills
  • Ability to communicate with people at all levels in a dispersed setting
  • Demonstrated ability to work both under broad direction and independently
  • Strong stakeholder management skills
  • Ability to adapt to changing situations and priorities
  • Must be an Australian citizen
What we offer:

superannuation

Additional Information:

Job Posted:
March 27, 2026

Expiration:
April 04, 2026

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