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This is a new position created within a government agency to help design and implement a new service delivery model for Recording and Transcription Services. The initial focus will be on designing options around in-house versus outsourced models for the delivery of end-to-end recording (video, audio), live voice-to-text capture, file storage, orders and distribution management, and augmented human/technology transcription services. Once future design decisions have been agreed, you will progress to designing the improvement program, including defining what staffing resources required, costing the program, and helping deliver the aspects of the program.
Job Responsibility:
Consult with key stakeholders to identify desired recording and transcription service options
Produce recommendations on a staged Recording and Transcription Service model re-design
Establish program resourcing, structure and governance to ensure delivery of objectives
Establish internal and external capacity to deliver sustainable management of the modernised Recording and Transcription services
Requirements:
Demonstrated experience in managing recording and transcription services
Experience with management of vendor contracts in recording and transcription
In-house operational oversight of the capture, storage, and distribution of audio and visual recordings and transcribed document management
Experience in the design and production of options to present to Operational Teams and Executive decision makers
Strong communication (oral and written) and liaison skills
Ability to communicate with people at all levels in a dispersed setting
Demonstrated ability to work both under broad direction and independently
Strong stakeholder management skills
Ability to adapt to changing situations and priorities