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Batesville Canada ULC Logo Batesville Canada ULC · IT - Administration

Director, Quality Assurance

United States, Batesville Employment contract 145000.00 - 180000.00 USD / Year · Job Posted May 26, 2026
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Job Description

As a Director, Quality Assurance, you will be responsible for developing, implementing and assessing the Quality Strategy in support of Batesville objectives. This includes the overall development, implementation and maintenance of the Quality Management System across all manufacturing and logistics operations within the organization. This role leads the QA team and serves as the primary quality authority and cross-functional partner to Manufacturing, Logistics, Sales, Marketing, and Purchasing. It also supports enterprise-wide training in Lean principles, problem solving, and continuous improvement, while working closely with customers and internal stakeholders to resolve issues and identify strategic improvement opportunities.

Job Responsibility

  • Define and advance the Supply Chain Quality vision
  • Provide strategic and tactical quality oversight for all manufacturing facilities and logistics centers, ensuring product integrity from production through final delivery
  • Foster a culture of quality ownership at all levels — from front-line operators to site leadership — by modeling accountability and developing the team competencies in traditional tools for Quality System Monitoring, Analysis and Improvement like (Cause Effect Diagrams, SPC, FMEA, Poka Yoke, A3, Coaching, Audits, Control Plans, VSM, MSAs, DOEs, 3Ps, etc.)
  • Lead the development of standardized quality policies, procedures, work instructions, and documentation frameworks deployed consistently across all sites
  • Serve as the senior quality point of contact for strategic and high-priority external customers
  • build trusted, long-term relationships that position quality as a competitive differentiator
  • Establish and monitor quality KPIs across sites
  • analyze trends, identify systemic gaps, and lead targeted improvement initiatives
  • Conduct regular site visits and quality reviews
  • assess site-level team capabilities and provide coaching, development, and escalation support
  • Develops Batesville Quality Team competencies in the traditional tools for Quality System Monitoring, Analysis and Improvement like (Cause Effect Diagrams, SPC, FMEA, Poka Yoke, A3, Coaching, Audits, Control Plans, VSM, MSAs, DOEs, 3Ps, etc.)
  • Support of Policy Deployment, product recalls, and field repairs
  • Development of annual situation assessment, framework, budgets and capital plans for the quality function

Requirements

  • Bachelor's degree (B.A. or B.S.) with at least 10 years of progressive quality assurance experience in a manufacturing environment with at least 3-5 years in a leadership role with multi-site or regional scope
  • Demonstrated experience managing quality across distribution or logistics operations in addition to manufacturing
  • Strong business acumen
  • ability to translate quality data into business impact and executive-level narratives
  • Proven track record of leading cross-functional initiatives and influencing outcomes across Sales, Manufacturing, and Supply Chain without direct authority
  • Demonstrated experience managing external customer relationships
  • Deep knowledge of quality management systems and relevant standards (ISO 9000 (or similar))
  • Excellent problem solving, leadership, influencing and partnering skills and experience
  • Ability to multi-task and prioritize protecting the integrity of the Quality System, meet production needs and meet company objectives
  • Exceptional communication and interpersonal skills
  • equally effective presenting to the C-suite and engaging with production floor teams
  • Experience in high-mix, multi-product manufacturing environments
  • Experience in identifying and ability to mitigate risks to the company and customers
  • PC literate, knowledge of statistical tools, statistical process control, Excel, Word and PowerPoint
  • Experience with automotive, furniture, or other assembly line manufacturing
  • Demonstrated ability to assess and develop talent

Nice to have

  • ASQ CMQ/OE certifications preferred
  • Ability to speak and understand Spanish is a plus

What we offer

  • Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more
  • Generous 401K Matching Program
  • Paid time off
  • Opportunities for development and advancement
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