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Boston Children's Hospital Logo Boston Children's Hospital · IT - Administration

Director, Quality and Patient Safety

United States, Wellesley 158017.60 - 252834.40 USD / Year · Job Posted June 15, 2026
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Job Description

The Boston Children’s Pediatric Physicians’ Organization (PPOC), a primary care IPA clinically integrated with Boston Children’s Hospital, seeks a Director of Quality and Patient Safety to lead quality improvement efforts across independently owned pediatric primary care practices. We are a unique and vital part of pediatric healthcare in Massachusetts, with more than 750 highly skilled physicians, nurse practitioners, physician assistants, and behavioral health providers.

Job Responsibility

  • Lead PPOC’s quality and patient safety strategy in partnership with the Chief Medical Officer and senior leadership
  • Develop and oversee systems, infrastructure, and processes to measure, analyze, and report clinical and operational performance
  • Translate data into actionable insights that improve quality, safety, patient experience, and contract performance
  • Design and lead metric-driven improvement programs aligned with organizational goals
  • Advance evidence-based practices that improve outcomes, reduce variation, and mitigate risk
  • Partner with physician leaders, practice managers, and cross-functional teams to implement best practices
  • Lead strategic initiatives with defined goals, timelines, and measurable outcomes
  • Promote quality and safety science, continuous improvement, and high-reliability principles
  • Foster a culture of safety through leadership engagement, coaching, and change management
  • Develop tools, training, and resources to support practice-based improvement efforts
  • Manage Program Directors overseeing Quality Improvement, Patient Safety, and Medical Home programs
  • Provide regular updates and recommendations to the Chief Medical Officer
  • Oversee hiring, onboarding, performance management, and staff development
  • Facilitate quality committees, governance forums, and multidisciplinary workgroups

Requirements

  • Master’s degree in Healthcare Administration, Business, or a related field
  • 10+ years of leadership experience in quality management, quality improvement, and patient safety, including 5+ years in program or departmental leadership roles
  • CPHQ and Lean/Six Sigma certification preferred
  • prior IHI Fellowship participation is highly desirable
  • Demonstrated success leading quality improvement and patient safety initiatives
  • Strong knowledge of physician practice operations, preferably in pediatric, primary care, or ambulatory settings
  • Experience developing quality strategy, safety culture programs, or enterprise measurement frameworks
  • Experience using data and analytics to drive performance improvement
  • Proven ability to influence without direct authority and build relationships with physician and executive leaders
  • Expertise in Lean, Six Sigma, High Reliability Organization principles, and other quality methodologies
  • Strong strategic planning, project leadership, communication, and change management skills
  • Ability to work independently in a complex, physician-led environment while collaborating across clinical, operational, and administrative teams

Nice to have

  • CPHQ and Lean/Six Sigma certification
  • prior IHI Fellowship participation

What we offer

  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes
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