Director, Project Management

• Provide strategic leadership and oversight for planning and execution of multiple projects as the Project management team serves as the primary point of contact for customers, managing relationships with internal teams (Sales, Operations, QA, QC, R&D), and providing regular updates to leadership and stakeholders
• To ensure client scope of work activities are captured appropriately, to support achievement of site revenue targets
• To respond to escalated project issues that may impede project delivery and coordinate solutions
• To work with the GM and the VP of Global Operational Excellence to achieve continuous improvement site targets
• Develop relationships within the PCI network to support sharing of best practice and enhanced performance of Project Management Groups within PCI
• To ensure all staff achieve the agreed quality compliance targets for the site, supporting client and regulatory audits as required
• To be responsible for the selection, training, coaching and development, quarterly reviews and performance management of Project Management staff
• Ensure that all staff within the area of responsibility comply with PCI Pharma services Environmental Health and Safety Policies and Procedures and support ESG
• To manage the budgets of the department, authority for expenditure as defined in the purchasing authority levels document
• To identify self-development needs in conjunction with the General Manager
• To undertake such tasks and to manage specific internal or ad hoc projects as and when required to meet department and business needs and within the scope of the job-holder’s capabilities and responsibilities
• Responsible for Scope of Work tracking and execution, creating and improving tools and ways of working to drive delivery and client satisfaction
• Member of Site Leadership team, accountable for the site’s overall direction and operational goals and objectives, partnering with senior site leadership to drive improvement and culture
• Provide leadership, coordination, and support for the PCI Project Management team
• Provide prioritization and alignment of initiatives with overall business strategy and vision
• Provide work direction and leadership to Program Manager(s), Project Manager(s), Project Coordinator(s), and Customer Service Specialist(s) as applicable
• Establish and maintain policies, procedures, and guidelines for the PCI Project Management team
• Establish and maintain a combined project deliverables report for all PCI sites
• Develop and maintain cordial relationships with all project stakeholders (internal and external) as necessary
• Review and optimize utilization of resources (people, time)
• Communicate timeline and scope change concerns to Management. Key escalation point for client programs at all stages of execution
• Lead the program and project management team to achieve successful execution of client projects through mentoring coaching and building staff skills and competence
• Comply with all PCI policies and procedures
• Perform other duties as assigned

• Bachelor’s degree in life sciences, engineering, or a related field required
• 10 years’ experience in Pharmaceutical, biotech, or life sciences industry and/or Medical Device experience, with knowledge of fill/finish and lyophilization a plus
• 5 years leadership experience managing teams and large-scale projects or programs
• Demonstrated leadership skills in a dynamic, fast paced work environment
• Highly proficient with Project Management software such as Microsoft Word, Excel, Access, Project, and Smartsheet
• Strong planning and organizational skills
• Highly developed critical thinking and problem-solving skills
• Excellent written and verbal communication skills
• Highly detail oriented
• Successful team leader with strong interpersonal skills
• Highly developed skills in conflict management by maintaining high ethics and values
• Ability to work independently with minimal supervision
• Ability to work in a dynamic, fast-paced work environment
• Honesty, integrity, respect and courtesy with all colleagues and clients
• Resilient through operational and organizational changes

Master’s degree with concentration in life sciences is preferred