Director, Productivity Consulting Services

• Lead, manage, and develop a team of Productivity Consultants
• manage workload allocation, capacity, and assignment of customer engagements
• Act as the first point of escalation for team challenges and complex or sensitive customer engagements
• Conduct regular one-to-ones, performance reviews, and coaching sessions to support individual growth and development
• Identify training needs, facilitate knowledge sharing, and champion continuous improvement across the team and broader Professional Services function
• Coordinate across Project Management, Pre-Sales, Sales, and Customer Success to ensure seamless delivery and communication
• Monitor and report on team performance and customer satisfaction metrics to the VP, Professional Services (US)
• Deliver end-to-end productivity consulting engagements: site visits, data collection, analysis, solution readiness, and presentation of findings, including ROI, opportunities, and recommended next steps
• Drive successful implementation of Fourth’s Scheduling solutions through customer engagement, training, and aftercare, maximizing user adoption and return on investment
• Expand solution usage through regular customer reviews, aftercare projects, and tailored guidance on business rules and scheduling metrics
• Support pre-sales engagements, providing industry and solution expertise to drive commercial success and optimal deal size
• Collaborate with Project Management to maximize subscription and services revenue through successful implementations

• A passion for people leadership and a genuine desire to manage, develop, and coach others
• prior team lead or supervisory experience is an advantage
• Thorough knowledge of the hospitality industry and operational best practices
• experience with scheduling or workforce management solutions is desirable
• Proven ability to consult with customers, identify inefficiencies, and deliver commercially sound solutions that maximize ROI
• Highly organized with the ability to manage competing priorities across personal delivery and team oversight simultaneously
• Elevated emotional intelligence
• communicates credibly at all levels – with customers, team members, and senior stakeholders
• Strong analytical and problem-solving skills, with exceptional presentation and meeting facilitation ability
• Self-motivated, delivery-focused, and collaborative
• thrives in a fast-paced, dynamic environment
• Fluency in written and spoken English
• This role requires regular travel to customer locations across the US
• Flexibility in working hours to meet customer needs is essential

additional language skills are an advantage

• Unlimited PTO
• Medical, Dental, Vision Insurance
• 401k Match
• Parental Leave
• Laptop and equipment