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The Director, Product - Provider Experience & Payments is a senior leader within the Product & Technology organization responsible for defining and executing the product strategy for Zelis’ provider-facing payment solutions, including ZAPP Edge/ACH+, ePayment Center (ePC), and related provider engagement capabilities. This role sits at the intersection of Product, Technology, and Commercial Growth, translating Zelis Payments market strategy into scalable, high-impact provider solutions.
Job Responsibility:
Lead the provider payments product domain within the broader Product & Technology organization
Define and execute a multi-year roadmap for ZAPP Edge/ACH+, ePC, and related provider-facing payment capabilities
Ensure product strategy aligns with technology scalability, security, compliance, and operational excellence standards
Partner with Engineering leadership to balance innovation, technical debt management, and platform performance
Partner closely with the Product Strategy team to translate Zelis Payments market strategy and competitive positioning into actionable product roadmaps
Align product investments with growth objectives
Provide product expertise to inform pricing, packaging, market segmentation, and expansion strategies
Serve as a key liaison within the Provider-centric Operating Model
Own the provider payments value proposition across digital enrollment, ACH+/EFT adoption, payment delivery, reconciliation, and reporting
Drive increased digital adoption and migration toward preferred payment rails
Champion a seamless, intuitive provider experience across payment workflows and integrations
Identify opportunities to enhance monetization, optimize payment conversion, and improve provider satisfaction
Oversee the full product lifecycle from discovery and validation through delivery, launch, and optimization
Prioritize investments based on revenue impact, provider adoption metrics, client demand, and enterprise strategy
Ensure disciplined product management practices including customer discovery, usability validation, outcome measurement, and continuous improvement
Facilitate strong collaboration across Product, Engineering, Design, Compliance, Operations, and Commercial teams
Establish and manage KPIs tied to provider enrollment, ACH+/EFT penetration, digital engagement, revenue contribution, margin performance, and client retention
Use analytics, provider feedback, and market intelligence to refine strategy and drive measurable outcomes
Deliver regular executive updates on roadmap progress, financial impact, and strategic risks/opportunities
Ensure solutions meet regulatory and compliance standards including NACHA and relevant payments/security requirements
Monitor industry trends in healthcare payments, fintech innovation, and provider revenue cycle transformation
Proactively evolve the product portfolio to maintain Zelis’ competitive differentiation in provider payments
Requirements:
Bachelor’s degree required
advanced degree preferred
12–15+ years of progressive product management experience, with significant experience in payments, fintech, healthcare payments, or revenue cycle technology
5+ years leading product teams within a Product & Technology organization
Proven ability to partner effectively with Product Strategy and Commercial Growth teams to drive revenue-aligned roadmaps
Demonstrated success scaling digital payment products (ACH, EFT, virtual card, or similar rails) with measurable growth outcomes
Strong understanding of provider financial workflows and healthcare reimbursement ecosystems
Experience operating in complex, cross-functional enterprise environments with high regulatory rigor
Strong analytical and financial acumen, with experience managing product performance against growth and margin targets
Excellent executive presence and stakeholder management skills
Experience in agile delivery environments and modern product management tools
What we offer:
401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage