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The Senior Manager of Product Operations plays a pivotal role in driving operational excellence across the product organization, with a strong focus on leveraging data analytics to inform strategy, optimize processes, and improve product outcomes. This role partners closely with product managers, engineering, and business stakeholders to ensure data-driven decision-making and efficient execution of product initiatives.
Job Responsibility:
Shape and refine product and the business strategy by synthesizing customer insights, pipeline and bookings data, competitive insights, market intelligence, and objectives into actionable plans
Partner with Product, Engineering, Sales, Marketing, delivery teams, supply chain, and Finance to align priorities and streamline processes across the product lifecycle
Build scalable operating mechanisms for planning, roadmapping, KPI tracking, and cross-functional reviews
Develop and maintain dashboards, KPIs, and reporting frameworks to monitor product performance and operational efficiency
Lead deep-dive analyses to uncover insights that inform business & product strategy, customer behavior that drives business impact
Collaborate with data science and analytics teams to ensure accurate and actionable data availability
Drive operational processes such as product planning, roadmapping, and release management
Standardize and optimize workflows across product teams to improve velocity and alignment
Facilitate cross-functional collaboration and communication between product, engineering, design, and business units
Own and manage product operations tools (e.g., Jira, Confluence, Aha!, Productboard) and ensure best practices are followed
Implement governance frameworks for prioritization, decision-making, and resource allocation
Identify bottlenecks and inefficiencies in product development and delivery processes
Recommend and implement improvements based on data insights and stakeholder feedback
Act as a strategic partner to product leadership, providing data-backed recommendations and operational support
Communicate findings and recommendations clearly to both technical and non-technical audiences
Requirements:
Bachelor’s degree in Business, Data Science, Engineering, or related field
Master’s degree preferred
10+ years of experience in product operations, business operations, or analytics roles within a tech or product-driven organization
Strong analytical and strategic thinking
ability to structure ambiguous problems
Strong proficiency in data analytics tools (e.g., SQL, Tableau, Power BI, Looker)
Experience with product management tools and agile methodologies
Proven ability to lead cross-functional initiatives and drive operational improvements
Ability to influence without authority in fast-paced, matrixed environments
Excellent communication, organizational, and stakeholder management skills
What we offer:
Private health care effective day 1 of employment
Life and accident insurance
Paid Time Off (Holidays, Vacation, Designated time off, Parental leave)
Relocation assistance may be available
Learning and development opportunities
Discount programs with various manufacturers and retailers