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Director, Product Marketing

intercom.com Logo

Intercom

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Location:
Ireland , Dublin

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. We are hiring a Director to lead Product marketing. This is a very important, strategic role in the company, working directly with the senior leadership team. We’re reinventing how we market, and this role will play a major part in defining and executing a new better way. PMM is a small team based in London and Dublin, and we need the leader to be located with the team to maximise pace of progress. Intercom is a very creative company, we pride ourselves on inventing new and better ways to do things, so this role is a very creative one.

Job Responsibility:

  • Lead Product Marketing team
  • Manage specialist PMMs and full stack marketers
  • Work across PMM, Content, and Advocacy
  • Own core PMM artifacts: Our positioning, Our messaging house, Our sales enablement content
  • Translate complex customer requirements and AI technology into compelling stories in the market
  • Work daily with our Product, Engineering and AI team

Requirements:

  • Proven experience leading Product Marketing teams
  • Already practicing aspects of the “new way” of marketing — creative, fast, anti–cookie cutter
  • Experience in fast-growing startups or high-velocity environments
  • Ambitious & Competitive
  • Confident & Decisive
  • Curious & Intellectually Engaged
  • Delivers Great Work & Works Hard
  • Technical & Internet-Native
  • Tasteful & Creative
  • Impatient & Change-Oriented
  • Research skills
  • Communication (Especially Writing) skills
  • Critical Thinking skills
  • Creativity skills
  • Collaboration skills
  • Relationship Building skills
  • Analysis skills
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Secure bike storage
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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