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Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being.
Job Responsibility
Drives the product strategy, vision, and roadmap for unified platform initiatives
Ensures collaboration across product teams creating personalized consumer-facing experiences using common capabilities
Enhances user experience and efficiency by rapidly delivering enhancements and evaluating new solutions and services
Develops and maintains a solid knowledge of the needs of customers, clients, competitors, and the industry
Identifies new product opportunities, develops business cases, and analyzes feasibility to inform strategic investments
Works cross-functionally across the enterprise to ensure alignment in design, technology, product development, and vendor strategy
Create and maintain product roadmaps for our products and services
Collaborate cross-functionally across the organization to identify, prioritize and deliver capabilities
Work with data science and insights teams to enable optimization of digital experiences
Ensure that we effectively leverage data and engagement tools
Work closely with QA, Development, PMO, Implementation, Training, Support, and Marketing to execute release activities
Acquire a deep understanding of the business and industry
Ensure consistent and positive end-user experiences across all touchpoints
Lead information security and compliance processes
Drive customer experience improvements through data-driven insights
Attend key client meetings as necessary
Lead optimization projects
Lead product‑related risk assessment and performance analysis
May lead, mentor and develop a growing team
Provide day-to-day decision authority for product priorities, feature tradeoffs, and resource allocation
Travel up to 5-10%
Requirements
10+ years of product management experience to include directly managing a digital product
Bachelor’s degree in Engineering, Computer Science, Technology, Business, or a related field. 5+ years minimum of additional experience would be considered in lieu of applicable degree.
Nice to have
Experience with qualitative and quantitative user feedback and analysis
Familiarity with behavioral analytics platforms
Familiarity with experimentation platforms
Fluency in creating flow diagrams and other visual artifacts
Experience moderating user interviews or focus groups
Familiarity with relational databases and data models
Experience mocking up UI prototypes a plus
Basic knowledge of SQL, HTML and CSS a plus
Strong understanding of how to drive business value
Strong knowledge of technology-based solutions
Expert in agile development and lean process within a large organization undergoing digital transformation
Requires related business experience that includes managing a budget, strong analytical skills, organizational skills, follow-through skills, and leadership skills
Knowledge and practical experience of product development life cycle and agile development methodology is required
Experience negotiating with vendors and ability to manage external relationships
Requires ability to work effectively and collaboratively in a collaborative environment across other functions including sales, account management, employee services, finance, IT, HR, and marketing
What we offer
Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long-term and short-term disability insurance
Life insurance
Money-saving discounts and financial planning tools