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Oversee and reimagine core operational engines including proprietary user operations and support platform (Tarmac) and risk and compliance review engine (ROME). Transform human-driven workflow tools into highly automated, AI-first systems to break linear scaling of operational headcount with business growth.
Job Responsibility:
Define the AI-First Vision for Business Applications portfolio
Decouple headcount from growth by identifying AI opportunities
Drive ecosystem integration with Salesforce and campaign management systems
Lead and develop a team of Product Managers
Partner with Engineering, Operations, Support, and Risk teams
Drive operational efficiency KPIs
Champion AI innovation and evaluate build-vs-buy opportunities
Requirements:
8-10+ years of product management experience
At least 3+ years managing and scaling teams of PMs at the Senior Manager or Director level
Track record of building complex operational workflows where AI has replaced or reduced human execution
Deep understanding of how proprietary tools interact with major enterprise platforms
Experience shipping AI into production
Systems thinker with ability to design data flows and model behavior
Highly analytical with ability to tie product features to P&L outcomes