Director, Product Management (AIOps) Job at PagerDuty

Job Description

PagerDuty is looking for a Director of Product Management, AIOps, to lead the charge in building the industry’s best event orchestration and automation platform. Our mission: reimagine how applications can operate reliably and autonomously at scale. Events flow into PagerDuty from production systems, developer tooling, and customer service platforms enabling autonomous event intelligence. Using machine learning and event-driven automation, AIOps will automatically detect, triage, and diagnose anomalies and mobilize specialized agents to remediate and SREs and developers only when they need assistance.

Job Responsibility

Develop unique, market-leading AIOps capabilities that leverage PagerDuty’s enriched event streams from a robust and growing set of integrations
Ensure AIOps integrates seamlessly with AI & Automation and Incident Management to drive customer outcomes
Drive the strategy for expanding the ecosystem of integrations, ensuring seamless ingestion, enrichment, and actionability of signals from a diverse set of sources
Drive product decisions balancing customer value (measured through product engagement and customer feedback) with financial impact (measured by win rates, retention and ARR)
Lead and grow a world-class team of Product Managers, with diverse backgrounds and perspectives, developing talent through both formal training and hands-on experience
Guide the cultural transformation to usage-based pricing by setting product engagement targets to measure product success and iterating on packaging and pricing models
Maintain a balanced roadmap that optimizes for functional, architectural, interoperability, customer value, and revenue goals and ensures effective allocation of resources
Clearly articulate the vision and product plans and drive alignment between product development, go-to-market teams, executives, and the rest of the company
Partner closely with solutions consulting, product marketing and sales enablement to ensure effective training and messaging about features and their value is delivered at scale
Drive the success of the product in terms of customer satisfaction and business results while monitoring the market for shifts in customer needs, technology, and competitive dynamics
Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader

Requirements

Minimum of 10 years in product management, with a proven track record of success in the software industry
Experience applying data science and AI to deliver intelligent applications
Understanding of monitoring and observability, or event intelligence products and markets, including customer needs, key trends, and the competitive landscape
Industry experience with DevOps engineers, SREs, platform engineers and ITOps teams
Proven ability to build and scale product ecosystems and integrations with internal platforms and 3rd party systems
Self-motivated user of AI tools for personal productivity and the craft of product, a bias towards amplifying team output with AI over adding headcount to scale
Experience managing teams of product managers: hiring for intelligence, curiosity, and collaboration and focusing on coaching, empowerment, and accountability
Exceptional analytical, strategic thinking, and problem-solving abilities

Nice to have

Directly applicable experience building enterprise AIOps or observability products
Startup or innovation experience, familiarity with agile processes, and a demonstrated 'fail fast' mentality to move quickly from concept to MVP to customer validation
MBA degree is beneficial, but not required

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

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Director, Product Management (AIOps)

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