Director, Product Intelligence & Insights, PagerDuty

PagerDuty

Location:
Canada

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

156000.00 - 237000.00 CAD / Year

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Job Description:

PagerDuty is seeking a Director of Product Intelligence & Insights to build and lead a world-class product analytics function. This is a unique opportunity to shape how the leading digital operations management platform measures product performance, uncovers customer behavior trends, and drives data-informed decisions at scale.

Job Responsibility:

Build and lead the Product Intelligence & Insights function at PagerDuty
Define core metrics, instrumentation standards, and analytic frameworks
Lead Product Management for the external-facing customer analytics experience
Partner with Product, Design, and Engineering to ensure product telemetry is accurate
Uncover friction points, engagement gaps, and expansion opportunities
Drive strategy on how we evaluate success of feature adoption, trial conversion, monetization experiments, and pricing outcomes
Develop self-serve dashboards and deliver executive-level insight narratives
Collaborate with cross-functional teams (Data, GTM, Finance) to integrate product data with broader customer, financial, and market signals
Hire, mentor, and scale a high-performing team of product analysts and product managers
Evangelize a culture of insight, experimentation, and product learning across the company

Requirements:

10+ years of experience in product analytics, growth strategy, or product insights roles in B2B SaaS
Proven track record of building and leading high-impact product analytics or product intelligence teams
Deep product intuition with a strong understanding of user behavior, growth funnels, and feature adoption patterns
Skilled in applying product analytics to drive decisions across self-service, PLG, enterprise, and monetization use cases
Experience owning or contributing to external-facing customer reporting, dashboards, or value articulation tools
Proficient in modern product analytics tools (e.g., Periscope, Snowflake, Tableau)
Exceptional communication and storytelling skills
Experience partnering with senior product, design, and engineering stakeholders to shape strategy and execution

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
August 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Director, Product Intelligence & Insights