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Director, Product Intelligence & Insights

Canada 156000.00 - 237000.00 CAD / Year · Job Posted August 07, 2025
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Job Description

PagerDuty is seeking a Director of Product Intelligence & Insights to build and lead a world-class product analytics function. This is a unique opportunity to shape how the leading digital operations management platform measures product performance, uncovers customer behavior trends, and drives data-informed decisions at scale.

Job Responsibility

  • Build and lead the Product Intelligence & Insights function at PagerDuty
  • Define core metrics, instrumentation standards, and analytic frameworks
  • Lead Product Management for the external-facing customer analytics experience
  • Partner with Product, Design, and Engineering to ensure product telemetry is accurate
  • Uncover friction points, engagement gaps, and expansion opportunities
  • Drive strategy on how we evaluate success of feature adoption, trial conversion, monetization experiments, and pricing outcomes
  • Develop self-serve dashboards and deliver executive-level insight narratives
  • Collaborate with cross-functional teams (Data, GTM, Finance) to integrate product data with broader customer, financial, and market signals
  • Hire, mentor, and scale a high-performing team of product analysts and product managers
  • Evangelize a culture of insight, experimentation, and product learning across the company

Requirements

  • 10+ years of experience in product analytics, growth strategy, or product insights roles in B2B SaaS
  • Proven track record of building and leading high-impact product analytics or product intelligence teams
  • Deep product intuition with a strong understanding of user behavior, growth funnels, and feature adoption patterns
  • Skilled in applying product analytics to drive decisions across self-service, PLG, enterprise, and monetization use cases
  • Experience owning or contributing to external-facing customer reporting, dashboards, or value articulation tools
  • Proficient in modern product analytics tools (e.g., Periscope, Snowflake, Tableau)
  • Exceptional communication and storytelling skills
  • Experience partnering with senior product, design, and engineering stakeholders to shape strategy and execution

What we offer

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

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