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We are seeking a visionary and execution-oriented Director, Product Experience & Design to lead the experience strategy, design systems, and user experience organization for our next-generation Enterprise Data & AI Platform ecosystem. This leader will define how developers, analysts, data scientists, product teams, and AI practitioners interact with a modern hybrid data platform spanning cloud-native Lakehouse architecture, data mesh and data products, AI/ML tooling, governance and lineage, analytics and observability, and developer workflows and APIs. This role will also own the enterprise design language and experience standards for agentic (AI-driven) products across Mastercard, ensuring consistency in how AI systems behave, interact, and scale across platforms.
Job Responsibility
Define and lead the end-to-end product experience vision for the Enterprise Data & AI Platform ecosystem
Establish a cohesive UX strategy across: Developer platforms
Data products and marketplaces
Analytics and observability experiences
AI / agentic interfaces
Governance and trust frameworks
Define how users and AI agents interact, recognizing shifting behaviors as enterprise users increasingly leverage AI
Drive consistency across on-prem, private cloud, and public cloud environments
Build and scale a unified enterprise design system for data, AI, and platform products
Define Mastercard-wide standards for: Design language and experience principles
Interaction patterns and accessibility
Visual systems and data visualization
Observability UX and developer workflows
AI-assisted and agent-driven workflows
Establish common experience themes across all agentic builds, including: Agent behavior models
User/agent interaction patterns
Trust, explainability, and control mechanisms
Partner with engineering to operationalize reusable, scalable experience components across core platform pillars
Lead UX strategy for data discovery, cataloging, lineage, and marketplace capabilities
Improve discoverability, trust, and usability of data products through intuitive, metadata-driven experiences
Drive a consumer-grade experience for enterprise data users
Requirements
Customer Obsession: Deep empathy for developers, analysts, data scientists, and enterprise platform users
Proven experience scaling UX organizations in enterprise SaaS, platform, or cloud-native environments