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Director, Product Experience & Design

United States of America, New York · Job Posted June 28, 2026
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Job Description

We are seeking a visionary and execution-oriented Director, Product Experience & Design to lead the experience strategy, design systems, and user experience organization for our next-generation Enterprise Data & AI Platform ecosystem. This leader will define how developers, analysts, data scientists, product teams, and AI practitioners interact with a modern hybrid data platform spanning cloud-native Lakehouse architecture, data mesh and data products, AI/ML tooling, governance and lineage, analytics and observability, and developer workflows and APIs. This role will also own the enterprise design language and experience standards for agentic (AI-driven) products across Mastercard, ensuring consistency in how AI systems behave, interact, and scale across platforms.

Job Responsibility

  • Define and lead the end-to-end product experience vision for the Enterprise Data & AI Platform ecosystem
  • Establish a cohesive UX strategy across: Developer platforms
  • Data products and marketplaces
  • Analytics and observability experiences
  • AI / agentic interfaces
  • Governance and trust frameworks
  • Define how users and AI agents interact, recognizing shifting behaviors as enterprise users increasingly leverage AI
  • Drive consistency across on-prem, private cloud, and public cloud environments
  • Build and scale a unified enterprise design system for data, AI, and platform products
  • Define Mastercard-wide standards for: Design language and experience principles
  • Interaction patterns and accessibility
  • Visual systems and data visualization
  • Observability UX and developer workflows
  • AI-assisted and agent-driven workflows
  • Establish common experience themes across all agentic builds, including: Agent behavior models
  • User/agent interaction patterns
  • Trust, explainability, and control mechanisms
  • Partner with engineering to operationalize reusable, scalable experience components across core platform pillars
  • Lead UX strategy for data discovery, cataloging, lineage, and marketplace capabilities
  • Improve discoverability, trust, and usability of data products through intuitive, metadata-driven experiences
  • Drive a consumer-grade experience for enterprise data users

Requirements

  • Customer Obsession: Deep empathy for developers, analysts, data scientists, and enterprise platform users
  • Proven experience scaling UX organizations in enterprise SaaS, platform, or cloud-native environments
  • Strong understanding of: Enterprise SaaS platforms
  • Developer platforms and workflows
  • APIs and integration patterns
  • Strategic storytelling: Ability to translate complex platform and AI concepts into clear, compelling narratives
  • Systems thinking: Ability to simplify deeply interconnected technical ecosystems into intuitive user experiences
  • Influence without authority: Ability to align Engineering, Product, Security, and Operations around shared experience standards
  • Strong perspective on AI/agentic UX, human-in-the-loop systems, and experience design at scale

What we offer

  • Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • Flexible spending account and health savings account
  • Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time
  • 25 days of vacation time and 5 personal days
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • Deferred compensation for eligible roles
  • Fitness reimbursement or on-site fitness facilities
  • Eligibility for tuition reimbursement

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