CrawlJobs Logo

Director, Product Experience Design - Mastercard Developers

mastercard.com Logo

Mastercard

Location Icon

Location:
United States of America , O Fallon

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

156000.00 - 265000.00 USD / Year

Job Description:

You will lead the Product Experience Design function for Mastercard Developers – focusing on the UI and UX of the Mastercard Developers website. You will shape the vision, standards, and execution for how developers and agents evaluate, integrate, test, monitor, and scale with our APIs. You will build and mentor a multidisciplinary design team. You will partner with Product, Engineering, and Marketing to drive measurable improvements in developer activation, time to first call, and other key metrics.

Job Responsibility:

  • Define a north star experience for the developer platform journey: discover, evaluate, integrate, onboard, optimize
  • Prepare the platform for agent mediated usage
  • Own and evolve the design system (tokens, accessibility standards, interaction patterns) with Engineering
  • Use qualitative insight and product analytics (conversion, drop off, success rates) to guide prioritization
  • Coach and grow a design team
  • Partner with Product Management to align roadmaps to outcome metrics
  • Embed accessibility and inclusive design (Web Content Accessibility Guidelines (WCAG) alignment) into tools, patterns, and reviews
  • Drive consistency across marketing surfaces, documentation, console user interface, and post integration touch points

Requirements:

  • Experience in digital product design, designing technical platforms (API portals, cloud tools, developer consoles, SDK experiences) for developer consumption
  • Proven experience leading and mentoring a team of Product Experience Design Managers and Senior Designers, driving strategic outcomes, fostering collaboration, and building design capabilities through continuous up skilling
  • Experience building and scaling design systems with front end engineering
  • Data driven with an ability to transform research, analytics, and experimentation into design decisions
  • Ability to use product analytics for funnel analysis and insight synthesis
  • Depth in interaction design, information architecture, visual hierarchy, content clarity
  • Understanding of API lifecycle (authentication, versioning, rate limits, keys, webhooks, etc)
  • Functional knowledge of front end technologies (HTML, CSS, basic JavaScript) for engineering collaboration
  • Clear written communication for strategy documents, design briefs, executive updates

Nice to have:

  • Prior experience in front end or Platform engineering preferred
  • Hands-on front-end prototyping (React, Web Components, design tokens implementation)
What we offer:
  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director, Product Experience Design - Mastercard Developers

Director, Open Finance Product Management

Empowering Consumers and Businesses to harness the power of their data through O...
Location
Location
Denmark , Copenhagen S
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree required, analytical / technical degree from a top-tier program preferred
  • Proven track record of successfully managing and launching innovative data-driven products, particularly within financial and/or technology sectors
  • Deep understanding of data ecosystems, advanced analytics, and emerging trends in data utilisation, including Open Banking, Open Finance, and data monetisation strategies
  • Exceptional analytical and problem-solving skills, with demonstrated business acumen
  • adept at identifying key data opportunities
  • Experience in leading organisation-wide, complex data and innovation projects from conception to delivery, effectively driving project plans and leveraging stakeholder management and influencing capabilities
  • Demonstrated ability to lead and inspire high-performing teams in fast-paced, dynamic environments to achieve strategic data objectives
  • Skilled at structuring ambiguous challenges, breaking down complex data problems into actionable initiatives, and fostering a culture of innovation
  • Experience working cross-functionally to develop and implement data solutions that maximise business value
  • Excellent collaborator, listener, and influencer, adept at navigating matrixed organisations and reporting structures
Job Responsibility
Job Responsibility
  • Provide leadership and guidance to Open Finance Data product and engineering teams
  • Oversee and manage the end-to-end build, delivery, and enhancements of our Open Finance Data products and solutions, owning the product lifecycle, from initial concept and design through launch and ongoing optimization
  • Ensure alignment and shared understanding of products, features, markets, and timelines across Product, Engineering, and Analytic teams
  • Collaborate with product teams across Mastercard to deliver value-added services, enriching Open Finance with broader Mastercard Capabilities (and vice versa)
  • Develop, document, and implement strategic plans, product positioning, and messaging for Mastercard Open Finance products and solutions
  • Fulltime
Read More
Arrow Right

Director, Deploy Global Product Management

The Global Product Director will lead the strategic vision, deploy solution deve...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in product, business development or client services
  • Deep understanding of Security Solutions including authentication, authorization, and fraud
  • as well as the pivotal role of data and AI within and beyond these domains
  • Exceptional strategic thinking, problem-solving, and communication skills (with fluency in English)
  • Creative problem solver with an entrepreneurial attitude and a results-driven mindset with the ability to generate “out of the box” solutions
  • Adaptable to new innovations and evolution of payment ecosystems and digital platforms in the context of emerging technologies and AI
  • Comfortable working closely with business and technical teams to shape feasible and scalable solutions
  • Proven ability to influence senior stakeholders and drive cross-functional initiatives across geographically diverse teams and cultures
Job Responsibility
Job Responsibility
  • Act as a product owner, defining and driving Deploy’s global product strategy for his/her assigned verticals and capabilities aligned with Mastercard and Consulting priorities
  • Drive global Deploy global revenue, ensure consistent growth, and champion Deploy offerings in priority markets
  • Identify regional client pain points and value pools
  • and bring global product solutions and initiatives to the region. This includes, advocating new solutions and leveraging/sharing best practices across regions
  • Define solution concepts, scope, use cases, and pricing in close collaboration with solution architects
  • Define and validate feasibility and market fit with regional product and delivery teams ensuring clarity and alignment on solution implementation steps, dependencies, and resourcing assumptions for scalable execution
  • Champion AI-First development, embedding AI-driven approaches across product design, delivery, and innovation
  • Leverage global GTM frameworks, standardized offer packages, pricing models and scalable contracting frameworks to accelerate commercialization of Deploy solutions
  • Develop sales enablement materials, playbooks, training and partner with regional teams for pipeline generation and early wins
  • Partner with Deploy’s Strategic Partnerships team to identify and evaluate third party solutions and manage the integration of external capabilities and platforms into Deploy solutions
  • Fulltime
Read More
Arrow Right

Director, Global Talent Attraction

As the Director, Global Talent Attraction, you are responsible for leading and m...
Location
Location
United States of America , Boston; Purchase
Salary
Salary:
168000.00 - 269000.00 USD / Year
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced professional experience working in Talent Attraction, Recruitment Marketing or Employer Branding
  • Global experience is a plus
  • Proven experience leading and developing high-performing teams
  • Prior experience working for a high-growth organization competing for highly sought-after talent, including technical professionals, and having held roles that were directly tied to meeting ambitious talent acquisition goals
  • Previous leadership role in launching an EVP across multiple regions and/or functions
  • Strong strategic mindset with the ability to move seamlessly from vision to execution
  • A track record with paid as well as organic talent acquisition focused marketing & media campaigns including social media, paid social advertising, and programmatic & CPC advertising
  • Experience building and managing relationships with recruitment marketing vendors, including agencies and media partners
  • A strategic storyteller, creative problem solver, and exceptional project manager with demonstrated experience in driving complex projects in a fast-paced, constantly evolving environment with multiple key stakeholders
  • High degree of digital fluency and experience working with social recruiting platforms such as LinkedIn and Glassdoor, and prior exposure to content management systems and analytics tools
Job Responsibility
Job Responsibility
  • Evolve and execute on Mastercard’s global talent attraction strategy, aligning employer branding, recruitment marketing, and candidate engagement to enterprise hiring priorities, and showcasing Mastercard as a premier career destination
  • Translate business and workforce plans into scalable, insight-driven attraction strategies across technology, product, sales, consulting, and early career talent
  • Set annual priorities, roadmaps, and success metrics for the team, ensuring clarity, focus, and measurable impact
  • Lead, coach, and develop your global team of recruitment marketers
  • Establish clear roles, goals, and performance expectations, fostering accountability and growth
  • Build strong succession, capability development, and career pathways within the team
  • Serve as a trusted advisor to senior talent acquisition leaders and stakeholders globally
  • Partner with regional and functional leaders to tailor attraction strategies to local market needs, while maintaining global brand consistency
  • Collaborate with Communications, Employer Brand, Marketing, and other key stakeholders to ensure alignment across platforms, messaging, and design
  • Oversee global recruitment marketing campaigns across digital, social, CRM, events, paid media, and career site channels
What we offer
What we offer
  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement
  • Fulltime
Read More
Arrow Right

Creative Director, Head of Creative Powerhouse

As Head of Creatives / Lead Creative Director, you will steward the overall crea...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience as a Creative Director, Executive Creative Director, or Senior Art/Design Lead in a creative agency, in‑house studio, or brand consultancy
  • Proven track record leading large (20–40+) multidisciplinary creative teams
  • Demonstrated ability to operate at executive or near‑executive level with senior stakeholders
  • Strong experience in client management, creative strategy, and delivering multi‑market, multi‑format work
  • Deep mastery in at least one core creative discipline (art direction, design, writing, strategy)
  • Exceptional leadership, decision-making, and people management skills
  • Strong conceptual skills with ability to generate, evaluate, and articulate creative ideas
  • Expert at defining briefs and presenting concepts to clients and senior internal teams
  • Highly resilient, comfortable working under pressure, and capable of navigating ambiguity
  • High emotional intelligence—trusted by creatives, project managers, and executives
Job Responsibility
Job Responsibility
  • Own the creative vision, quality standards, and output across all ACD workstreams
  • Translate Mastercard’s business strategy into clear creative direction, structures, and operating principles
  • Act as the final decision-maker on creative feasibility, prioritization, and standards
  • Champion innovation and push creative boundaries while ensuring alignment with brand, strategy, and client goals
  • Represent the Creative Desk at senior stakeholder forums, ensuring strong creative positioning and credibility
  • Managing a team of Creative Leads located in Creative hubs (Lisbon and Warsaw)
  • Oversee development of creative strategy and ensure strong conceptual grounding across all client deliverables
  • Review, challenge, and elevate creative work at key milestones without micromanaging
  • coach teams to reach excellence
  • Ensure all creative meets strategic intent, brand guidelines, industry best practices, and innovation benchmarks
  • Fulltime
Read More
Arrow Right

Director, Product Management

The Director, SSO Commercialisation plays a critical leadership role in defining...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Technology, or a related field
  • 10+ years of experience in commercial, sales or sales enablement roles within security services, technology, or payments industries
  • Demonstrated experience in developing and executing go-to-market strategies for complex security products or services
  • Understanding of cybersecurity trends, risks, and regulatory environments
  • Exceptional leadership, communication, and stakeholder management skills
  • Proven ability to drive revenue growth and manage high-performing teams in a global matrixed environment
Job Responsibility
Job Responsibility
  • Lead the Asia Pacific development and execution of the sales strategy for Mastercard’s Security Services, ensuring alignment with broader organizational goals and market needs
  • Design and implement effective go-to-market plans, including pricing, reporting & analytics, positioning, and channel strategies to maximize adoption and revenue growth
  • Analyze market trends, customer needs, and competitive landscapes to identify new opportunities and inform product and service offerings
  • Collaborate closely with Product, Sales, Marketing, and Customer Success teams to drive cross-functional alignment and execution
  • Establish and track key performance indicators (KPIs) for commercial initiatives, ensuring targets are met or exceeded
  • Serve as a voice of the customer, ensuring Mastercard’s Security Solutions address real-world challenges and deliver value to clients
  • Represent Mastercard Security Services at industry events, conferences, and with key clients, establishing the company as a leader in security innovation
  • Fulltime
Read More
Arrow Right

Data Science Director

At Mastercard, we’re building an Agentic AI platform to transform how our produc...
Location
Location
United States of America , Arlington; Purchase; San Francisco
Salary
Salary:
179000.00 - 305000.00 USD / Year
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading data science teams and delivering enterprise-scale AI/ML solutions
  • Deep expertise in supervised, unsupervised, and generative AI methods, with strong understanding of their mathematical foundations
  • Hands-on background in building and implementing Graph database and Reinforcement Learning capabilities in real world applications
  • Strong track record of translating complex data problems into scalable, measurable business outcomes
  • Proficiency in Python, ML frameworks (Scikit-learn, PyTorch, TensorFlow), SQL, Spark, and Azure ML/Snowflake
  • Experience working in highly regulated industries, with an emphasis on data governance and compliance
  • Skilled at engaging with senior stakeholders, presenting technical results to diverse audiences, and driving alignment across functions
  • Master’s degree required
  • PhD preferred
Job Responsibility
Job Responsibility
  • Define and execute the data science vision and roadmap for Graph database and Reinforcement Learning capabilities, aligning initiatives with business priorities and product strategy
  • Recruit, lead, and mentor a high-performing data science team, fostering a culture of technical excellence, innovation, and collaboration
  • Partner with product, engineering, and business leaders to shape requirements and deliver data-driven capabilities that improve customer experience and reduce disputes
  • Build and scale Graph database and Reinforcement Learning capabilities that enrich merchant and transaction data
  • Guide the design and implementation of Graph database and Reinforcement Learning capabilities that leverage generative AI, multi-agent systems, NLP, and computer vision to enhance platform experiences
  • Monitor and continuously improve deployed models to ensure accuracy, reliability, and compliance in a regulated financial environment
  • Provide hands-on technical leadership in model development, deployment, and governance across cloud environments (Azure, Snowflake, Spark)
  • Ensure compliance with Mastercard’s data governance, security, and privacy requirements
  • Review and oversee code, models, and engineering components developed by the team to maintain enterprise-grade standards
  • Drive exploration of cutting-edge technologies, including generative AI and agentic frameworks, to strengthen the product offering and Mastercard technical competence
What we offer
What we offer
  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement
  • Fulltime
Read More
Arrow Right

Director, Strategy & Transformation (Cybersecurity Advisory)

Services within Mastercard is responsible for acquiring, engaging, and retaining...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Undergraduate or master’s degree in technology and/or cybersecurity related fields and work experience after completing your undergraduate degree
  • Experience in a consulting organization (manager or higher level) with team management responsibility on technology and cybersecurity implementation projects
  • Knowledge of Information Security Standards and best practices such as PCI-DSS, HIPAA, ISO27001, NIST, CIS, CSA and hands-on experience in performing and managing cyber security risk & controls assessments or audits in accordance with those standards, including definition of detailed and prioritized remediation plans
  • Knowledgeable in cyber security related regulatory frameworks in Europe including DORA, NIS2 and GDPR
  • Experience in building, assessing and executing enterprise frameworks, programs and solutions that balance protection and business needs
  • Demonstrated working and testing knowledge of security technologies and processes such as awareness and training, cloud security, data protection and privacy, disaster recovery, end point protection, hardening, network security and design, identity and access management, incident management, patch management, physical security, policies and procedures development, secure software development lifecycle, security testing, SIEM, third party risk management, threat and vulnerability management
  • Desirable certifications: CISM, CISA, CRISC, CISSP, CCSP, ISO27001 Lead Auditor, CEH
  • Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment
  • Ability to communicate effectively in English and the local office language (if applicable)
  • Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Job Responsibility
Job Responsibility
  • Lead complex client engagements across a range of industries and problem statements
  • Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
  • Own senior client relationships from mid-level to C-suite to drive commercial success
  • Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
  • Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
  • Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
  • Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
  • Lead on-the-job training, coaching, and mentorship to both direct and outside team members
  • Fulltime
Read More
Arrow Right

Director, Legal Compliance – Crypto Mastercard Transaction Services

At Mastercard, we are committed to protecting our network and solutions from bei...
Location
Location
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent experience in Manager-level crypto compliance or risk management within financial services or payments
  • Minimum 7 years of progressive experience in cryptocurrency, stablecoins, and money transfer systems
  • Strong understanding of crypto compliance (AML, KYC, Sanctions, transaction monitoring, investigations), ideally within a regulated fintech or crypto-native environment
  • Strong understanding of card payments, digital commerce, blockchain analytics, and cross-border payment flows
  • Minimum 3 years of experience delivering crypto compliance training and presenting case studies to global audiences
  • Experience in process mapping and compliance framework development
  • Proven ability to manage onboarding and risk assessments for crypto assets and VASPs
  • Strong interpersonal skills with the ability to influence and drive results across teams
  • Excellent attention to detail, problem-solving, and communication skills
  • Deep knowledge of AML, BSA, USA PATRIOT Act, and OFAC requirements
Job Responsibility
Job Responsibility
  • Build and oversee MTS’ Operations Team, which manages AML/Sanctions onboarding, due diligence, transaction monitoring, and investigations for Virtual Asset Service Providers (VASPs) and crypto-related programs
  • Design, implement, and maintain MTS’ crypto compliance framework, including updates to policies and procedures and management information systems
  • Lead cross-functional efforts to onboard crypto partners, conduct risk assessments, and develop robust compliance controls
  • Partner closely with Legal, Regulatory, Risk, Product, and Engineering teams to ensure seamless integration of crypto services
  • Lead compliance discussions on initiatives such as stablecoin settlements and crypto card programs
  • Assist with responding to regulatory exams, audits, and inquiries
  • Oversee the tuning and optimization of blockchain analytics tools used across crypto services
  • Oversee escalations from the Operations Team utilizing blockchain analytics and traditional compliance tools as needed
  • Manage and oversee training and guidance to internal teams on crypto compliance tools, risks and investigative techniques including on and off-chain due diligence, advanced on chain analytics
  • Occasionally support the FIU Team in investigating and reporting crypto-related payments
  • Fulltime
Read More
Arrow Right