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We’re currently seeking a Product Design Director to join our Experience Design organization. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.
Job Responsibility:
Lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership
Lead high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives
Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice
Leveraging a variety of skills across interaction, visual and service design
in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems
Enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture
Champion voices of both customers and partners
Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges
Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency
Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results
Requirements:
At least 8 years of experience in product design role
At least 3 years of experience leading design teams
At least 10 years of experience in product design role (preferred)
At least 5 years of experience leading design teams (preferred)
Experience in a design toolkit that spans product design, service design, design strategy and content design
Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills
What we offer:
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being