Director, Product Design - AI in Experience Design Job at Capital One (McLean, Virginia)

Job Description

The Experience Design (XD) team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. The role is a part of our XD top of house team working closely with the SVP, Chief Design Officer and their Senior Leadership Team. This Director will be responsible for building and owning the roadmaps across AI tooling, AI-enabled design process evolution, and AI-centric talent upskilling across Design at Capital One. With a destination-backed mindset, this leader will play both a strategic role in defining the vision of how Design works with AI and also be a player-coach role model for what it looks like to implement it, day-to-day. Operating at the intersection of high-level strategy and hands-on execution, you will partner directly with Senior Executives across the Product, Engineering, and Design landscape across the experimentation and adoption curve in AI, and focus on building a roadmap that balances bold, big-picture thinking with immediate, actionable milestones. The mission is twofold: to establish a definitive future vision for AI integration and to act as a catalyst for accelerating AI adoption across the Experience Design organization and beyond, balancing both risk and fast-paced innovation. We are looking for a seasoned design veteran who carries the gravitas to influence the C-suite, possesses the organizational rigor of a program lead, and maintains a deep, personal passion for AI experimentation—someone who isn't just watching the AI shift happen but is actively rewriting the how what the design discipline looks like in the future.

Job Responsibility

Responsible for building and owning the roadmaps across AI tooling, AI-enabled design process evolution, and AI-centric talent upskilling across Design at Capital One
Drive transformative efficiency by architecting and scaling AI-driven design processes and tooling—including Claude, Gemini, and assistive IDEs—across the organization's highly matrixed environment
Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One
Shape product direction and outcomes by leveraging deep product design expertise, user insights, and an understanding of the business
Recognize and pursue opportunities where customer needs and business goals coincide
Demonstrate a mastery of products, processes, customers, competitors and broader industry trends
Drive cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings
Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences
Present work to executive leaders and stakeholders, modeling a strategic human-centered approach

Requirements

At least 8 years of experience in a product design role

Nice to have

10+ years of experience in a product design role
Experience leading a portfolio of work implementing AI processes and tools at scale in a design organization
Has experience in a design toolkit that spans product design, service design, and content design
Expertise with AI assistants tools like Claude or Gemini, agentic development like Claude Code, state machine visualizers like Stately, XState, and assistive tools like Windsurf
Experience leading high-impact, highly complex projects from strategy through delivery to market
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models
Experience working within an established design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

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Director, Product Design - AI in Experience Design

Job Description

Job Responsibility

Requirements

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