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The Director, Procurement Operations is a senior people leader and hands-on procurement systems subject matter expert responsible for the design, configuration, governance, and performance of the Procure-to-Pay (P2P) ecosystem. This is a remote role that owns how procurement technology (Oracle, Sievo, and other related platforms) is configured and used across the enterprise, ensuring system design decisions directly support business outcomes such as increased PO adoption, improved supplier data quality, higher catalog usage, and reduced manual intervention. The role partners cross-functionally with IT, Finance, Accounts Payable, Internal Audit and Compliance to establish standards, controls, and drive continuous improvement across the full P2P lifecycle.
Job Responsibility:
Own Oracle P2P strategy, configuration decisions, and governance across requisitioning, purchasing, supplier onboarding, catalogs, and marketplace ordering
Define enterprise standards for Oracle setup (approval rules, procurement controls, roles/security, audit controls) with IT and Compliance
Act as product owner for Oracle Procurement enhancements and roadmap
translate business needs into requirements and acceptance criteria
Establish and monitor KPIs (PO adoption, match exception rates, catalog usage, cycle times) and drive performance improvement
Lead supplier onboarding and supplier master redesign, eliminating manual and off-system processes and improving data quality
Own catalog, punch-out, and marketplace enablement strategy and design standards
drive adoption with suppliers and requesters
Partner with AP and Finance to ensure supplier data supports accurate invoicing, payment terms, tax reporting, and clean downstream posting
Develop SOPs and controls for supplier changes, deactivation, and ongoing data stewardship
Provide direct people leadership to the Purchasing Manager and Supplier Onboarding & Master Data Manager (coaching, development, performance management)
Partner with IT, Finance, AP, and Compliance on enhancements, segregation of duties, controls, and change management
Drive continuous improvement initiatives to reduce manual intervention, improve compliance, and enhance end-user experience
Serve as escalation point for complex P2P issues (invoice holds/match exceptions, supplier setup, catalog/punch-out issues) and partner with IT/AP to ensure root-cause remediation
Requirements:
Bachelor’s degree required (Business, Supply Chain, Finance, Information Systems, or related field)
Minimum of 5 years of people management experience, including managing managers and/or multi-level teams
10+ years of procurement operations, procure-to-pay (P2P), or purchasing leadership experience
Deep, hands-on experience with Oracle Procurement (Oracle Fusion preferred), including configuration decisions and governance
Proven people leadership experience managing managers and/or multi-level teams
Strong understanding of supplier master data and downstream AP/Finance impacts
experience increasing PO adoption and reducing non-PO spend
Demonstrated ability to partner cross-functionally (IT, Finance, AP, Compliance) and lead change in complex environments
Nice to have:
Hands-on experience with Oracle Procurement (Fusion preferred)
Experience with comparable P2P platforms such as Coupa and/or Workday
Experience implementing or optimizing supplier portals, catalogs, punch-outs, and marketplace enablement
Healthcare, multi-site services, or other regulated industry experience preferred
Experience implementing or optimizing supplier portal, catalogs/punch-outs/marketplace enablement, and e-invoicing / match exception reduction