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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Director, Process Excellence

United States, Redmond 130900.00 - 277200.00 USD / Year · Job Posted May 03, 2026
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Job Description

Microsoft Business Operations (MBO) is a large-scale, global organization that enables Commercial and Consumer Revenue Operations, Product and Program Launches, SKU/Pricing Operations, and Enterprise Risk Management programs across Microsoft. MBO partners with Sales, Finance, Engineering, Legal and Compliance to increase deal velocity and quality, reduce transaction costs, and ensure strong operational and regulatory compliance. MBO is accountable for critical enterprise risk programs including Global Trade, Responsible AI, Anti-Corruption, and Digital Safety. This Process Excellence Director role is on the Operations Enablement team within MBO. The Operations Enablement team is chartered to leverage AI and process/continuous improvement frameworks/tools to accelerate operational and business outcomes while maintaining trust, compliance, and resilience.

Job Responsibility

  • Create a framework that clarifies engagement and accountability for Corporate, MCAPS, MBO, and team level continuous improvement projects
  • Curate and deploy continuous improvement toolkit for MBO. Empower MBO process owners to identify and drive targeted improvements in speed-to-market, reduced operational cost, and improved partner/customer experience
  • Establish and operate governance for MBO CI initiatives. Use data, KPIs, and key priorities to allocate dedicated CI resources to the most critical MBO processes and priorities
  • Lead process improvement projects for complex MBO processes, measure outcomes, and assess process performance. Monitor that MBO process owners are delivering expected CI results (accelerate delivery, reduce cost, increase security and compliance, improve experience)
  • Develop and manage stakeholder executive/leadership engagement rhythm to resolve challenges and to drive sustainment of improvements
  • Embody our Culture and Values

Requirements

Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience OR equivalent experience.

Nice to have

  • Master's Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR Bachelor's Degree in Engineering, Business, or related field AND 15+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR equivalent experience
  • Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications
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