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Help Marriott achieve its vision to be the world favorite travel company by transforming the customer domain and identity management journey on our shared platform. Provide leadership for Privacy initiatives and Data Governance. Manage relationship with business discipline and Legal teams to ensure IT processes, initiatives, and investment maintain company compliance with global and emerging privacy regulations. This role will contribute to the integration and advancement of Marriott’s modernization & digital transformation efforts. Partners with business and Legal to define and manage an Enterprise Privacy and Data Governance model and processes to promote and enforce Privacy by Design principles, and partners with Security to define changes in processes to support Data Governance. In this role, you will lead the business planning for Privacy initiatives with an understanding of priorities and the ability to clearly articulate IT capabilities. You will manage large-scale functional and cross-functional initiatives that require coordination across business discipline and IT to deliver incremental value against a multi-year roadmap.
Job Responsibility:
Provides thought leadership to business/discipline to align technology with business strategies
Provides input to discipline technology roadmaps
Participates in forums for technology governance and portfolio management and prioritization
Serves as the escalation point of contact for assigned discipline(s)
leads efforts to resolve escalated issues
Prepares and delivers presentations on technology investments
Negotiates trade-offs within and across different solution platforms
Provides insights on impacts of the timing of solution introduction and technology retirement
Fosters strong discipline relationships to fully understand business needs
Supports or leads modeling and planning phases for new initiatives under consideration
Define roadmaps and processes to support business and IT goals
Document business goals and high-level requirements, providing direction to Business Analysts
Collaborates with Enterprise Architecture and Infrastructure Delivery to confirm proposed solutions are compatible with IT standards
Accountable for the development of thorough and accurate business requirements, validating that solutions will meet discipline needs prior to development
Accountable for business case development
Partners with customer and IT Build teams to complete business cases by providing relevant IT information and monitoring its ability to meet all relevant IT standards
Aligns projects with technology roadmaps and technology enterprise architecture
Incorporates project plans, costs, schedules, and deliverables to meet business need and in support of the business case
Monitors project risk management, creates and implements mitigation plans for each risk
Provides input to discipline partners to develop annual budgets
Partners with other IT groups to provide financial transparency to discipline partners
Manages technology roadmaps to guide solutions along a common path as well as retirement or migration of lesser-used or expensive to maintain technologies
Aligns with Security and Privacy to validate that processes are followed to protect and secure customer and/or associate data
Engages with Vendor Relations to develop service agreements with external companies on behalf of the discipline as needed
Follows all defined IR standards and processes (i.e., IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
Maintains a proper balance between business and operational risk
Follows the defined project management standards and processes
Mentors and coaches business analysts, software engineers, and program team members as appropriate
Actively drives maturity of IT operating model (i.e., participation in Communities of Practices) and continuous improvement
Serves as escalation for project managers, if required
Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics
Makes short term plans for the team to effectively utilize resources
Monitors Service Provider outcomes
Reviews estimates of work effort for client project provided by Service Providers for accuracy
Facilitates timely resolution of service delivery problems and minimizes the impact to clients
Requirements:
7+ years’ relevant work experience with 5 years’ experience in policy and data driven programs or privacy engineering technology projects that include ability to effectively communicate with executive and delivery teams
Demonstrated ability to work independently and with others
Demonstrated ability to resolve conflicts constructively, drive direction and focus while having limited information
Managing relationships with business customers, IT organizations and external service providers
Ability to assess customer/client needs, creatively approach solutions, and decide and influence appropriate courses of action
Converting business needs into technology requirements and working within IT to manage project executions
Ability to understand and drive towards the strategic goals as well as dive into details, including doing research and complex analysis
Working with data driven initiatives, governance, or complex technology projects that touch multiple systems
Very strong technically with experience manipulating data across diverse platforms and technologies
Ability to dissect vague requests from non-technical stakeholders into clear actionable tasks and outcomes
Ability to converse in technical terms with engineering teams as well as in non-technical speak that business can understand
3+ years working with cross functional team analysts, project managers, and product owners
Proven experience working with complex SQL on large datasets
Strong Python programming ability to manipulate structured and unstructured data
Strong understanding of AWS access management, AWS libraries (e.g., AWS Wrangler) and utilities
5 years of experience using multiple programming languages developing batch or microservices
3 years of experience developing cloud-based technology solutions using AWS developer tools
3 years of experience building enterprise scale applications (front-end or back-end)
3 years of experience working and querying Snowflake database, Athena or Presto
Familiarity with GIT, Jupyter notebooks
Understanding of Marriott data models for Reservation, Profile, and Property domains in Marriott Data Platform (MDP)
4-year degree or equivalent experience/certification
Nice to have:
Experience in implementing technology processes across large organization
Experience leading software development teams, guide solutioning, and ensuring solutions meet business needs and supports growth
Demonstrated knowledge of Data Management and Reporting/Analytics related business functions and applications
Demonstrated resourcefulness in responding to issues under time constraint
Excellent analytical skills where problems are very unusual and extremely difficult
Proven experience in planning, budgeting, and analysis within one or more business groups
Experience with development of program and project standards in a sourced environment
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
Ability to accomplish results through others, particularly by establishing relationships, effective controls and partnering in a managed service environment
Prior experience in customer domain, MDM, Profile Management, Privacy, data localization, and Identity management