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Director, Premium

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Legends Global

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Location:
United States , New Orleans

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Under minimal supervision of the Assistant General Manager, direct activities for suite and club seat holders, which include sales, ticket notification, ticket distribution and event planning. Responsible for maintaining a superior level of customer service and an effective relationship with all clients.

Job Responsibility:

  • Oversee the entire operation associated with Suite and Club memberships
  • Manage all ticket notification, sales and distribution for Suite and Club Seat Holders
  • Maintain excellent working relationship with all Suite and Club Seat Holders
  • Plan outside functions for all members
  • Manage assistant position and monitor daily work load and scheduling within the department
  • Responsible for all sales and servicing of Suites and Club Seats
  • Support contract personnel on event days
  • Attend department head meetings and weekly staff meetings
  • Maintain a harmonious working relationship with all of the other departments
  • Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility
  • Authorize the requisition of equipment and supplies within budget guidelines
  • Ensure the safety of all patrons by exercising caution and participating in emergency evacuation drills
  • Meet with contractors to ensure quality of products offered to Suite and Club Seat Holders
  • Rotate with other facility personnel to function as Manager on Duty (MOD)
  • Work extended and/or irregular hours including nights, weekends and holidays as needed and be present at all major events

Requirements:

  • Bachelor’s degree from accredited four-year college or university
  • Eight (8) to ten (10) years related experience and/or training in the public assembly industry in a supervisory or management position
  • Must have full comprehension of ticketing operations and specifications
  • Demonstrate knowledge in event operations, facility capabilities, industry terminology, event-related services and requirements
  • Must possess skills and experience in contract negotiations, budget preparation, labor relations, purchasing procedures and supervising/training personnel
  • Must be knowledgeable of computer operations and software programs such as Windows 2000, Word, Excel, Outlook and event software programs
  • Must follow oral and written instructions effectively and in a timely manner
  • Organize and prioritize work to meet deadlines
  • Work effectively under pressure and/or stringent schedule and produce accurate results
  • Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment
  • Must be flexible and adjust to situations quickly and effectively
What we offer:
  • Medical
  • Dental
  • Vision
  • Life and disability insurance
  • Paid vacation
  • 401k plan

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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