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Legends Global Logo Legends Global · Hospitality and Tourism

Director, Premium

United States, New Orleans · Job Posted February 20, 2026
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Job Description

Under minimal supervision of the Assistant General Manager, direct activities for suite and club seat holders, which include sales, ticket notification, ticket distribution and event planning. Responsible for maintaining a superior level of customer service and an effective relationship with all clients.

Job Responsibility

  • Oversee the entire operation associated with Suite and Club memberships
  • Manage all ticket notification, sales and distribution for Suite and Club Seat Holders
  • Maintain excellent working relationship with all Suite and Club Seat Holders
  • Plan outside functions for all members
  • Manage assistant position and monitor daily work load and scheduling within the department
  • Responsible for all sales and servicing of Suites and Club Seats
  • Support contract personnel on event days
  • Attend department head meetings and weekly staff meetings
  • Maintain a harmonious working relationship with all of the other departments
  • Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility
  • Authorize the requisition of equipment and supplies within budget guidelines
  • Ensure the safety of all patrons by exercising caution and participating in emergency evacuation drills
  • Meet with contractors to ensure quality of products offered to Suite and Club Seat Holders
  • Rotate with other facility personnel to function as Manager on Duty (MOD)
  • Work extended and/or irregular hours including nights, weekends and holidays as needed and be present at all major events

Requirements

  • Bachelor’s degree from accredited four-year college or university
  • Eight (8) to ten (10) years related experience and/or training in the public assembly industry in a supervisory or management position
  • Must have full comprehension of ticketing operations and specifications
  • Demonstrate knowledge in event operations, facility capabilities, industry terminology, event-related services and requirements
  • Must possess skills and experience in contract negotiations, budget preparation, labor relations, purchasing procedures and supervising/training personnel
  • Must be knowledgeable of computer operations and software programs such as Windows 2000, Word, Excel, Outlook and event software programs
  • Must follow oral and written instructions effectively and in a timely manner
  • Organize and prioritize work to meet deadlines
  • Work effectively under pressure and/or stringent schedule and produce accurate results
  • Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment
  • Must be flexible and adjust to situations quickly and effectively

What we offer

  • Medical
  • Dental
  • Vision
  • Life and disability insurance
  • Paid vacation
  • 401k plan
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