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Director, PMS Platform

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Four Seasons

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

130000.00 - 170000.00 USD / Year
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Job Description:

We are seeking a highly experienced PMS Cloud Platform Owner to lead the strategy, governance, and evolution of our Property Management System platform, with a primary focus on Opera Cloud. This role will serve as the global platform owner and technical authority, ensuring the platform delivers scalable, secure, and high-performing capabilities across our portfolio of luxury hotels. This individual will bridge business and technology, driving platform innovation, operational excellence, and alignment with business initiatives. This role is based in our temporary location of 20 York Mills Rd, then the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Hotel Information Systems.

Job Responsibility:

  • Own the end-to-end PMS platform strategy, roadmap, and lifecycle for Opera Cloud & APIs
  • Define and prioritize enhancements aligned with business goals (guest experience, revenue optimization, operational efficiency)
  • Act as the global subject matter expert for PMS capabilities and industry trends
  • Partner with senior stakeholders across Operations, Commercial, Finance, and Technology, Innovation & Data teams
  • Plans platform changes, global deployments, upgrades, and rollouts across properties
  • Establish KPIs to measure platform performance and business impact
  • Manage relationship with Oracle Hospitality for Opera Cloud
  • Influence product roadmap and advocate for enhancements
  • Coordinate with system integrators and third-party vendors
  • Act as escalation point for critical platform issues
  • Provide technical oversight for PMS integrations (CRS, POS, CRM, RMS, Synxis, Brand Website and Mobile App etc.)
  • Ensure scalable, API-driven architecture aligned with cloud-first principles
  • Govern system configuration, data standards, and environment management
  • Partner with enterprise architecture to align PMS within the broader ecosystem
  • Serve as the PMS Cloud Platform escalation point of contact for hotels
  • Escalate high priority system issues to vendors/local dealers and internal teams
  • Meet with other corporate platform owners regularly to review and prioritize escalated issues and enhancements
  • Work with Corporate internal teams (Hotel System Support Team) to identify possible solutions for high priority escalated issues
  • Act as a liaison between various local dealers/vendors to resolve system issues
  • Work closely with cross-functional product owners to support new initiatives while maintaining PMS standard configuration integrity
  • Foster a high-performing, collaborative, and accountable team culture
  • Drive knowledge sharing, documentation, and capability building across regions within the Hotel Systems Support Team
  • Perform other projects as requested by senior management

Requirements:

  • 10+ years of experience in enterprise platforms specializing in hospitality technology
  • Strong hands-on experience with Opera Cloud (configuration, implementation, or platform ownership)
  • Experience managing system implementations, upgrades, or large-scale deployments
  • Excellent communication and leadership skills
  • Strong problem-solving and analytical skills
  • Bachelor's degree or Master's in Information Technology, Computer Science, or a related field
  • Strong knowledge of Opera Cloud PMS
  • Excellent experience and knowledge of Microsoft Excel, Word, Power Point and Visio
  • Knowledge of Opera Cloud integrations to other hotel systems eg: HotSOS, Delphi FDC, Simphony Cloud POS, Book4Time and Payments

Nice to have:

  • Certifications (CompTIA Security+, IAT Level II Certification, AWS Certified Solutions Architect, AWS Cloud Practitioner, Microsoft Azure)
  • Experience managing system implementations, upgrades, or large-scale deployments (preferred)
  • Demonstrated experience leading teams and delivering results in a global environment (preferred)
  • Strong understanding of hotel operations (Front Office, Reservations, Housekeeping, Revenue) (preferred)

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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