CrawlJobs Logo
Four Seasons Logo Four Seasons · IT - Software Development

Director, PMS Platform

Canada, Toronto Employment contract 130000.00 - 170000.00 USD / Year · Job Posted May 04, 2026
Apply Position
Job Link Share

Job Description

We are seeking a highly experienced PMS Cloud Platform Owner to lead the strategy, governance, and evolution of our Property Management System platform, with a primary focus on Opera Cloud. This role will serve as the global platform owner and technical authority, ensuring the platform delivers scalable, secure, and high-performing capabilities across our portfolio of luxury hotels. This individual will bridge business and technology, driving platform innovation, operational excellence, and alignment with business initiatives. This role is based in our temporary location of 20 York Mills Rd, then the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Hotel Information Systems.

Job Responsibility

  • Own the end-to-end PMS platform strategy, roadmap, and lifecycle for Opera Cloud & APIs
  • Define and prioritize enhancements aligned with business goals (guest experience, revenue optimization, operational efficiency)
  • Act as the global subject matter expert for PMS capabilities and industry trends
  • Partner with senior stakeholders across Operations, Commercial, Finance, and Technology, Innovation & Data teams
  • Plans platform changes, global deployments, upgrades, and rollouts across properties
  • Establish KPIs to measure platform performance and business impact
  • Manage relationship with Oracle Hospitality for Opera Cloud
  • Influence product roadmap and advocate for enhancements
  • Coordinate with system integrators and third-party vendors
  • Act as escalation point for critical platform issues
  • Provide technical oversight for PMS integrations (CRS, POS, CRM, RMS, Synxis, Brand Website and Mobile App etc.)
  • Ensure scalable, API-driven architecture aligned with cloud-first principles
  • Govern system configuration, data standards, and environment management
  • Partner with enterprise architecture to align PMS within the broader ecosystem
  • Serve as the PMS Cloud Platform escalation point of contact for hotels
  • Escalate high priority system issues to vendors/local dealers and internal teams
  • Meet with other corporate platform owners regularly to review and prioritize escalated issues and enhancements
  • Work with Corporate internal teams (Hotel System Support Team) to identify possible solutions for high priority escalated issues
  • Act as a liaison between various local dealers/vendors to resolve system issues
  • Work closely with cross-functional product owners to support new initiatives while maintaining PMS standard configuration integrity
  • Foster a high-performing, collaborative, and accountable team culture
  • Drive knowledge sharing, documentation, and capability building across regions within the Hotel Systems Support Team
  • Perform other projects as requested by senior management

Requirements

  • 10+ years of experience in enterprise platforms specializing in hospitality technology
  • Strong hands-on experience with Opera Cloud (configuration, implementation, or platform ownership)
  • Experience managing system implementations, upgrades, or large-scale deployments
  • Excellent communication and leadership skills
  • Strong problem-solving and analytical skills
  • Bachelor's degree or Master's in Information Technology, Computer Science, or a related field
  • Strong knowledge of Opera Cloud PMS
  • Excellent experience and knowledge of Microsoft Excel, Word, Power Point and Visio
  • Knowledge of Opera Cloud integrations to other hotel systems eg: HotSOS, Delphi FDC, Simphony Cloud POS, Book4Time and Payments

Nice to have

  • Certifications (CompTIA Security+, IAT Level II Certification, AWS Certified Solutions Architect, AWS Cloud Practitioner, Microsoft Azure)
  • Experience managing system implementations, upgrades, or large-scale deployments (preferred)
  • Demonstrated experience leading teams and delivering results in a global environment (preferred)
  • Strong understanding of hotel operations (Front Office, Reservations, Housekeeping, Revenue) (preferred)
Four Seasons - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Director, PMS Platform

8 matching positions

Director: AI Platform User Experience

The Director of AI Platform User Experience leads the end-to-end strategy, deliv...
Location
Location
United States , Seattle
Salary
Salary:
182700.00 - 274000.00 USD / Year
teradata.com Logo
Teradata
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in product management and/or UX design leadership, ideally within data, analytics, or platform environments
  • Proven track record of leading cross-disciplinary teams (PM + Design) at Director level or higher
  • Deep understanding of enterprise data workflows, AI/ML tooling, and platform ecosystems
  • Experience building or scaling design systems and unified UX frameworks
  • Demonstrated ability to translate complex platform capabilities into intuitive user experiences that drive adoption and satisfaction
  • Strong collaboration and communication skills—capable of influencing executive stakeholders and technical leaders alike
Job Responsibility
Job Responsibility
  • Define the UX strategy and roadmap for the AI Platform experience in alignment with company vision and ARR growth goals
  • Lead an integrated pod of product managers and designers, fostering collaboration, shared accountability, and high creative and technical standards
  • Partner closely with engineering, architecture, and AI leadership to deliver cohesive, scalable, and modular user journeys across all channels (GUI, CLI, API, Agentic)
  • Serve as the voice of the user in strategic planning, influencing product priorities and go-to-market narratives
  • Coach, mentor, and grow UX PMs, designers, and the design system team through clear goals, professional development paths, and performance feedback
  • Create a culture of design thinking, inclusivity, and experimentation that empowers creativity while driving measurable business outcomes
What we offer
What we offer
  • comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs
  • Fulltime
Read More
Arrow Right
New

Revenue Manager

The Roxy Hotel is an electric destination for music, film, and art, located on t...
Location
Location
United States , New York
Salary
Salary:
100000.00 USD / Year
roxyhotelnyc.com Logo
The Roxy Hotel New York
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong analytical skills with advanced working knowledge of Excel
  • Minimum 3+ years of hotel or hospitality revenue management experience
  • Experience with Opera Cloud, Duetto, or Ihotelier or similar RMS platforms preferred
  • Demonstrated ability to interpret data, execute strategy, and influence cross-functional teams
  • Ability to operate in a fast-paced environment with strong organization, prioritization, and accountability
  • Duetto Revenue Management System
  • Amadeus (GDS)
  • Amadeus Demand360
  • Amadeus RevenueStrategy360 (Lighthouse / RMS equivalent)
  • iHotelier (CRS / Booking Engine)
Job Responsibility
Job Responsibility
  • Develop and execute the hotel’s overall pricing and revenue strategy across all segments, channels, and demand periods, ensuring alignment with asset positioning and market conditions
  • Support the Director of Revenue Management (DORM) in executing revenue strategy, maintaining structured workflow, and ensuring timely delivery of pricing, forecasting, and reporting outputs
  • Actively contribute new revenue ideas and initiatives
  • challenge existing strategies using market data, comp set intelligence, and performance trends to drive improved results
  • Manage dynamic pricing, inventory controls, and distribution strategy across all channels including brand.com, OTAs, CRO, and GDS
  • Build and maintain strong relationships with OTA partners and distribution channels to optimize visibility, conversion, and cost efficiency
  • Lead day-to-day revenue operations including rate loading, rate plan management, parity controls, and system accuracy across all platforms
  • Own rolling forecast updates, pick-up analysis, and business pacing reviews to ensure proactive strategy adjustments
  • Monitor market performance tools including STR, Lighthouse, and CoStar to identify trends, risks, and opportunities within the comp set
  • Provide tactical guidance on corporate negotiated rates, group pricing, and transient segments, ensuring alignment with revenue goals and demand patterns
What we offer
What we offer
  • Salary: 100K
  • Workplace cafeteria
  • 401k plans (With matching after 1 year)
  • Health insurance (medical, vision, dental)
  • Paid time off for full time team members
  • Team member rewards program
  • Friends & family hotel discounts
  • Team member talent shows, mixers and holiday parties
  • Complimentary Thanksgiving turkey
  • Seasonal flu shots
  • Fulltime
Read More
Arrow Right

Senior Director, Product Management

This is a senior product leadership role responsible for defining and driving th...
Location
Location
India , Hyderabad; Bengaluru
Salary
Salary:
Not provided
teradata.com Logo
Teradata
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of product management experience, including significant exposure to enterprise data platforms, cloud infrastructure, or AI/ML tooling
  • Proven track record of owning complex product portfolios end-to-end—from strategy through execution and iteration
  • Strong technical depth in modern data architectures (data lakes, warehouses, lakehouses, streaming, hybrid/multi-cloud)
  • Demonstrated ability to influence senior stakeholders and drive alignment in global, matrixed organizations
  • Experience mentoring or coaching product managers and elevating team-wide product management capability
  • Expertise in data governance, FinOps, or platform instrumentation and analytics
  • Familiarity with tools and ecosystems such as Collibra, Alation, Apache Atlas, or cloud cost management frameworks
  • Knowledge of open data formats (e.g., Iceberg, Delta, Hudi) and cloud-native analytics services
  • Strong understanding of enterprise SaaS/PaaS business models, including consumption-based pricing
  • Exposure to AI/ML platform components such as MLOps, feature stores, or LLM infrastructure
Job Responsibility
Job Responsibility
  • Own and execute the product vision and roadmap across Fabric, AI & Data Governance, and Capacity & Cost Intelligence
  • Drive deep customer and market discovery to identify high-value problems and translate them into scalable platform capabilities
  • Define clear product requirements (PRDs, user stories, success metrics) that enable engineering teams to deliver with speed and precision
  • Lead cross-functional alignment across Engineering, Architecture, Go-to-Market, and Customer Success
  • Act as the primary product leader representing India within a globally distributed organization
  • Elevate product management excellence by mentoring and coaching PMs across the India team
What we offer
What we offer
  • Competitive compensation including salary, bonus, and equity participation
  • Ongoing investment in your professional development and leadership growth
  • People-first culture
  • Flexible work model
  • Focus on well-being
  • Inclusive environment
  • Fulltime
Read More
Arrow Right

Director of Retail/Luxury Leisure Sales

Cavallo Point is a Two Key Michelin Guide award winning hotel, and we are lookin...
Location
Location
United States , Sausalito
Salary
Salary:
100000.00 - 120000.00 USD / Year
cavallopoint.com Logo
Cavallo Point Lodge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience in retail/luxury sales in a 4–5-star hotel environment
  • Bachelor’s degree in hospitality/hotel management, business, marketing, or related field preferred
  • Proven success in a B2B sales environment and comfort working with affluent clientele
  • Strong presentation, negotiation, and interpersonal communication skills both verbal and written
  • Understanding of high-end guest expectations and white-glove service standards
  • Self-motivated, goal-oriented, and able to thrive in a fast-paced environment
  • Familiarity with CRM, PMS, AI research and strategic business platforms, including Amadeus, Opera, Agency 360, and SynXis booking/reservation systems
  • Computer and software proficiency with MS Word, Excel and PowerPoint
  • English fluency required
  • Travel required
Job Responsibility
Job Responsibility
  • Achieve personal and team goals to promote and sell retail/luxury business – consortia, FIT, host agencies and travel advisors, wholesalers and business travel
  • Perform routine functions of a sales director, including preparing and negotiating contracts, conducting site tours, traveling, attending tradeshows, entertaining, designing and implementing sales and marketing campaigns and action plans, aiding in creating and implementing promotions, maintaining business contacts, and ensuring customer satisfaction
  • Work with the Director of Revenue Management to audit all GDS, Leisure and BT programs to ensure they are loaded and bookable
  • Manage existing accounts to maintain and grow revenue streams
  • Develop sales strategies and action plans to achieve monthly and annual revenue targets
  • Conduct site inspections and property tours for prospective clients and travel advisors
  • Direct and support the on-site leisure sales reservations coordinator to monitor and manage VIP and travel advisor bookings and arrivals, rate, room blocks, and special requests
  • Ensure bookings from retail/luxury clientele are appropriately accommodated to assure the highest level of guest experience
  • Represent the hotel at trade shows, networking events, and industry functions
  • Collaborate with marketing to align messaging and promotional efforts
What we offer
What we offer
  • competitive salary
  • health benefits
  • 401k with a company match
  • property discounts and perks
  • potential bonus incentive
  • Fulltime
Read More
Arrow Right

Group Revenue Manager

Cliste Hospitality is seeking an experienced Group Revenue Manager to lead reven...
Location
Location
Ireland , Cork
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of six years' hotel revenue management experience
  • Experience managing revenue across multiple hotels simultaneously
  • Strong collaborative and stakeholder management skills across multi-property environments
  • Advanced forecasting, data analysis and commercial acumen, with confident presentation skills
  • Proficiency with PMS, RMS and distribution platforms
  • genuine interest in revenue management technology and AI
Job Responsibility
Job Responsibility
  • Develop and execute dynamic pricing strategies across all managed properties
  • Optimize room inventory across transient, corporate, group, OTA, wedding and conference segments
  • Drive Total Revenue Management strategies spanning rooms, F&B, meetings & events and ancillary revenue
  • Collaborate with the Directors of Sales, International Sales and Marketing on corporate rate strategy, MICE volumes, international group business and CRM campaigns
  • Advise on bedroom inventory configuration per property and manage room block policies for weddings, conferences and events
  • Grow upsell revenue across executive rooms, breakfast and ancillary services
  • Produce accurate daily, weekly, monthly and annual forecasts
  • monitor KPIs including ADR, RevPAR, occupancy and market penetration
  • Prepare revenue performance presentations for group leadership and conduct variance analysis with corrective recommendations
  • Oversee rate loading and parity across all channels (brand.com, OTAs, GDS, direct) and build strong OTA partner relationships
  • Fulltime
Read More
Arrow Right

Technical Director

At AKQA (part of WPP) we believe in the imaginative application of art and scien...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong interest and ongoing learning in AI, LLMs, generative AI, MarTech, and emerging technologies
  • Experience designing architecture for large-scale digital products
  • Experience working within a global or distributed organization
  • Public technical contributions such as conference speaking, publishing, or OSS involvement
  • knowledge of modern web architecture, APIs, cloud platforms (GCP, AWS, Azure / Vercel, Netlify), and software engineering best practices
Job Responsibility
Job Responsibility
  • Lead the technical setup and onboarding for web and digital product development projects
  • Own architecture reviews, code reviews, and technical risk assessments
  • Establish quality, performance, and security standards to ensure high-quality delivery
  • Lead high-complexity projects independently within client engagements
  • Drive technical decision-making and propose optimal implementation approaches
  • Be hands-on in delivering technology engagements and solutions as required, while building the Tokyo technology practice
  • Lead RFP/RFI analysis, technical approach design, and proposal development
  • Own technical presentations, client communication, and estimation
  • Contribute to business growth by designing competitive, technology-driven solutions
  • Lead and coordinate bringing in regional technology colleagues and partners in order to create compelling RFP responses highlighting the best of AKQA’s capabilities
  • Fulltime
Read More
Arrow Right

Cluster Revenue Manager

Cliste Hospitality is seeking an experienced Cluster Revenue Manager to lead rev...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of six years' hotel revenue management experience
  • Experience managing revenue across multiple hotels simultaneously — this is essential
  • Strong collaborative and stakeholder management skills across multi-property environments
  • Advanced forecasting, data analysis and commercial acumen, with confident presentation skills
  • Proficiency with PMS, RMS and distribution platforms
  • genuine interest in revenue management technology and AI
Job Responsibility
Job Responsibility
  • Develop and execute dynamic pricing strategies across all managed properties, with an individual segment and channel mix strategy per hotel focused on maximising RevPAR and gross profit
  • Optimise room inventory across transient, corporate, group, OTA, wedding and conference segments
  • Drive Total Revenue Management strategies spanning rooms, F&B, meetings & events and ancillary revenue
  • Collaborate with the Directors of Sales, International Sales and Marketing on corporate rate strategy, MICE volumes, international group business and CRM campaigns
  • Advise on bedroom inventory configuration per property and manage room block policies for weddings, conferences and events
  • Grow upsell revenue across executive rooms, breakfast and ancillary services
  • Produce accurate daily, weekly, monthly and annual forecasts
  • monitor KPIs including ADR, RevPAR, occupancy and market penetration
  • Prepare revenue performance presentations for group leadership and conduct variance analysis with corrective recommendations
  • Oversee rate loading and parity across all channels (brand.com, OTAs, GDS, direct) and build strong OTA partner relationships
Read More
Arrow Right

Cluster Revenue Manager

Cliste Hospitality is seeking an experienced Cluster Revenue Manager to lead rev...
Location
Location
Ireland , Cork
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of six years' hotel revenue management experience
  • Experience managing revenue across multiple hotels simultaneously — this is essential
  • Strong collaborative and stakeholder management skills across multi-property environments
  • Advanced forecasting, data analysis and commercial acumen, with confident presentation skills
  • Proficiency with PMS, RMS and distribution platforms
  • genuine interest in revenue management technology and AI.
Job Responsibility
Job Responsibility
  • Develop and execute dynamic pricing strategies across all managed properties, with an individual segment and channel mix strategy per hotel focused on maximising RevPAR and gross profit
  • Optimise room inventory across transient, corporate, group, OTA, wedding and conference segments
  • Drive Total Revenue Management strategies spanning rooms, F&B, meetings & events and ancillary revenue
  • Collaborate with the Directors of Sales, International Sales and Marketing on corporate rate strategy, MICE volumes, international group business and CRM campaigns
  • Advise on bedroom inventory configuration per property and manage room block policies for weddings, conferences and events
  • Grow upsell revenue across executive rooms, breakfast and ancillary services
  • Produce accurate daily, weekly, monthly and annual forecasts
  • monitor KPIs including ADR, RevPAR, occupancy and market penetration
  • Prepare revenue performance presentations for group leadership and conduct variance analysis with corrective recommendations
  • Oversee rate loading and parity across all channels (brand.com, OTAs, GDS, direct) and build strong OTA partner relationships
Read More
Arrow Right