Director, Plus Membership Upgrades

Sam's Club is Member obsessed and growing fast. Membership is at the core of our business model and long-term growth, and Plus membership plays a critical role in deepening our relationship with our members. We are focused on building the most loved, trusted, and differentiated membership in retail. We are seeking a Director, Plus Membership Upgrades to lead the strategy, performance, and cross-functional execution of Plus upgrade growth across the Member journey. Reporting to the Senior Director, Member Engagement, this role is accountable for designing, evolving, and driving the end-to-end Plus upgrade program across Sam's Club. The Director will balance ownership of the Upgrade program and experience, with strong cross-functional influence on delivering results. This role will be responsible for leading and developing a Senior Manager, with the opportunity to scale capabilities as the Plus upgrade program evolves.