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Director, Platform Product Management

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Location:
United States of America

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Contract Type:
Not provided

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Salary:

116300.00 - 174500.00 USD / Year

Job Description:

The Director of Platform Product Management at Sophia Learning will lead product management and user experience initiatives to enhance online learner experiences while developing and managing a strategic roadmap for their portfolio. Sophia Learning exists to expand access to affordable, high-quality college-level learning through engaging, flexible, and academically rigorous online courses. As we enter our next chapter of growth, we are transforming our portfolio, reinventing our learning experiences, and scaling our ability to deliver outcomes for the thousands of learners who rely on Sophia every day. The Director of Platform Product Management will oversee the product management and UX org responsible for both in-course and out-of-course learner experiences spanning navigation, assessments, learning flow, progress tracking, onboarding, engagement, and more. This role will also be responsible for owning and defining Sophia's portfolio of offerings. This is a highly cross-functional role that requires exceptional product craft, user-centered thinking, and the ability to lead teams in delivering experiences that meaningfully improve student success, satisfaction, and retention.

Job Responsibility:

  • Oversee platform experiences
  • Manage roadmaps
  • Lead product discovery
  • Ensure user insights inform design
  • Cultivate a high-performing product team
  • Own the platform experience for Sophia’s learning environment including course interactions, assessment experience, progress visualizations, onboarding, discovery, and student support touchpoints
  • Develop and manage a multi-quarter roadmap aligned to learner needs, business goals, and overall product strategy
  • Lead product discovery and define clear problems, metrics, and hypotheses for improvement
  • Drive execution in partnership with engineering to deliver high-quality, impactful features
  • Define and own Sophia's offering portfolio of courses and pathways
  • Build and operationalize the infrastructure required for deep user understanding: behavioral analytics, event tracking, usability testing, journey mapping, and feedback loops
  • Ensure user insights directly inform product prioritization, UX design decisions, and business strategy
  • Maintain high standards for accessibility, intuitiveness, and user delight across the learner experience
  • Lead, coach, and grow a team of product managers and UX designers, fostering strong product craft, collaboration, and accountability for outcomes
  • Create clarity around roles, decision-making, and execution rhythms across product and UX teams
  • Cultivate a culture of experimentation, evidence-based decision-making, and continuous improvement
  • Partner closely with the Content, Engineering, Academic Operations, and Marketing teams to ensure a coherent and seamless learner journey
  • Collaborate with stakeholders to identify friction points, growth opportunities, and experience gaps across the student lifecycle
  • Represent the platform product strategy with senior leadership, institutional partners, and key external stakeholders as needed

Requirements:

  • 10+ years of experience in product management, preferably within education technology or a related digital learning environment
  • 6+ years of experience managing product managers, UX designers, or similar product/experience-focused teams
  • Demonstrated track record of delivering impactful, user-centered digital product improvements at scale
  • Experience leading platform or end-to-end user experience initiatives spanning onboarding, engagement, learning/interaction, and retention
  • Experience working with engineering teams in agile environments and collaborating with cross-functional partners (content, design, analytics, operations)
  • Background in user research, UX strategy, behavioral analytics, or human-centered design is highly preferred
  • Bachelor’s degree
  • Must be able to travel occasionally should a business need arise
  • Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role
  • If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location
  • Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers
  • Must be able to work more than 40 hours per week when business needs warrant
  • Able to access information using a computer
What we offer:
  • Medical, dental, vision, life and disability plans
  • Well-being incentives
  • Parental leave
  • Paid time off
  • Certain paid holidays
  • Tax saving accounts (FSA, HSA)
  • 401(k) retirement benefit
  • Employee Stock Purchase Plan
  • Tuition assistance
  • Entertainment and retail discounts
  • Non-exempt employees are eligible for overtime pay, if applicable

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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