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Director, Performance Management

United States, Austin, TX Employment contract 121200.00 - 159400.00 USD / Year · Job Posted April 23, 2026
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Job Description

The Director, Performance Management drives JLL's account performance management strategy, leading the team to exceed performance goals through strategic KPI oversight, outcome metrics, and productivity optimization. This role is integral to account service delivery and client relationships, serving as a critical driver of JLL account team success.

Job Responsibility

  • Strategic Partnership & Communication
  • Value Storytelling: Lead the preparation and delivery of Monthly (MBR) and Quarterly Business Reviews (QBR)
  • Expectation Management: Proactively manage client expectations regarding service delivery changes
  • Voice of the Client: Serve as the internal advocate for client priorities
  • Performance Architecture & KPI Oversight: Own the comprehensive performance matrix
  • Develop and manage sophisticated outcome metrics
  • Execute 'Speed to Green' strategies
  • Data-Driven Decision Support: Lead development and governance of risk register
  • Transition the account from reactive reporting to predictive analysis
  • Systems & Framework Integrity: Maintain the Momentum platform
  • Oversee integration between Corrigo (CMMS) data and reporting dashboards
  • Operational Compliance & Governance: Manage the Contract Change Request (CCR) process
  • Maintain a performance-focused Risk Register
  • Monitor annual Account Plan progress

Requirements

  • 5+ years in Performance Management or Business Operations within high-stakes business environments
  • Analytical Expertise: Expert-level ability to synthesize disparate data sets into cohesive performance strategies
  • Technical Proficiency: Advanced expertise in Momentum (CRM), Corrigo (CMMS), data visualization tools and familiarity with Google Apps Script
  • Preferred Certifications: Six Sigma Green or Black Belt to support outcome metrics methodology

Nice to have

Six Sigma Green or Black Belt

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

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