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The Director, Performance Enablement, National Practice is a National Practice leadership role responsible for strengthening performance across Farber’s client intake and advisory functions. This role will play a key part in evolving how our organization measures and drives performance across our national practice.
Job Responsibility:
Lead the development and implementation of performance management frameworks in partnership with national and regional leaders, to strengthen how leaders measure, coach, and improve team performance
Establish frameworks that align operational performance with business objectives
Provide leadership with clear insights into performance trends and improvement opportunities
Build and maintain dashboards that provide real-time visibility into pipeline health, productivity, and performance trends
Translate complex data into practical insights that support decision making and operational improvement
Equip regional leaders with tools and insights to support effective coaching and team development
Identify and share high-performing practices across teams and regions
Identify opportunities to improve client intake and advisory processes
Collaborate with cross-functional partners to enhance workflows, reporting, and the client experience
Promote disciplined performance management and consistent reporting across the National Practice
Help embed a culture of accountability, transparency, and continuous improvement
Requirements:
5+ years of experience in performance management, revenue operations, sales enablement, or operational leadership
Experience in professional services, financial services, or other knowledge-based organizations
Demonstrated ability to use analytics and reporting to improve business performance
Familiarity with CRM systems and performance reporting tools e.g. Dynamics 365 and Power BI
Strong analytical thinking, communication, and stakeholder management skills
Nice to have:
Experience within the Canadian insolvency or financial services sector is considered an asset
What we offer:
Flexible WFH model
Vacation and wellness days
Extended health and dental coverage, plus virtual doctor services