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As Director, People Operations & Enablement, you will play a pivotal role in building and scaling a world-class People Operations function that supports Airwallex’s rapid global growth. You will design and optimize people processes across the entire employee lifecycle—from pre-onboarding to exit—ensuring efficiency, compliance, and a best-in-class employee experience. You will lead change management, drive process innovation, and enable our teams to deliver at scale across multiple geographies. This role is based in Singapore.
Job Responsibility:
Build and lead a scalable People Operations function to support headcount growth in existing and new global locations
Design, implement, and continuously improve efficient people operations processes, covering onboarding, mobility, performance, exits, and everything in between
Identify process and tool inefficiencies, introduce new solutions, and drive change management initiatives to enhance employee experience and operational excellence
Oversee the operations of a shared service center, ensuring high-quality, compliant, and consistent HR service delivery globally
Develop and track key metrics and dashboards to measure the effectiveness and impact of People Operations programs
provide regular reporting to senior management
Partner with senior leaders, HR Business Partners, Talent Acquisition, Finance, Legal, and other stakeholders to align People strategies with business goals and ensure seamless cross-functional collaboration
Leverage data and analytics to inform decisions, drive improvements, and communicate impact at the executive level
Champion the adoption of new technologies and HR systems to automate, simplify, and scale People Operations
Foster a culture of innovation, accountability, and continuous improvement within the People Operations team
Ensure compliance with all relevant labor laws and HR best practices across jurisdictions
Influence and build a world-class People Ops team with informed best practices and first principles thinking
Requirements:
Experience in a scale-up environment across multiple geographies
Prior experience leading and transforming a shared service center team
Adept at change management, metrics reporting, and identifying ways to measure success and outcomes
Willingness to take ownership, lean into the details, yet still pull-up to see the bigger picture
Nice to have:
Experience in a global fintech or high-growth technology company
Prior experience with HR systems (e.g., Workday) and process automation
Track record of successful process optimization, onboarding program design, and exit management at scale
Experience navigating complex regulatory environments and supporting organizational transformation