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Director, People Operations & Enablement

Singapore, Singapore · Job Posted February 21, 2026
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Job Description

As Director, People Operations & Enablement, you will play a pivotal role in building and scaling a world-class People Operations function that supports Airwallex’s rapid global growth. You will design and optimize people processes across the entire employee lifecycle—from pre-onboarding to exit—ensuring efficiency, compliance, and a best-in-class employee experience. You will lead change management, drive process innovation, and enable our teams to deliver at scale across multiple geographies. This role is based in Singapore.

Job Responsibility

  • Build and lead a scalable People Operations function to support headcount growth in existing and new global locations
  • Design, implement, and continuously improve efficient people operations processes, covering onboarding, mobility, performance, exits, and everything in between
  • Identify process and tool inefficiencies, introduce new solutions, and drive change management initiatives to enhance employee experience and operational excellence
  • Oversee the operations of a shared service center, ensuring high-quality, compliant, and consistent HR service delivery globally
  • Develop and track key metrics and dashboards to measure the effectiveness and impact of People Operations programs
  • provide regular reporting to senior management
  • Partner with senior leaders, HR Business Partners, Talent Acquisition, Finance, Legal, and other stakeholders to align People strategies with business goals and ensure seamless cross-functional collaboration
  • Leverage data and analytics to inform decisions, drive improvements, and communicate impact at the executive level
  • Champion the adoption of new technologies and HR systems to automate, simplify, and scale People Operations
  • Foster a culture of innovation, accountability, and continuous improvement within the People Operations team
  • Ensure compliance with all relevant labor laws and HR best practices across jurisdictions
  • Influence and build a world-class People Ops team with informed best practices and first principles thinking

Requirements

  • Experience in a scale-up environment across multiple geographies
  • Prior experience leading and transforming a shared service center team
  • Adept at change management, metrics reporting, and identifying ways to measure success and outcomes
  • Willingness to take ownership, lean into the details, yet still pull-up to see the bigger picture

Nice to have

  • Experience in a global fintech or high-growth technology company
  • Prior experience with HR systems (e.g., Workday) and process automation
  • Track record of successful process optimization, onboarding program design, and exit management at scale
  • Experience navigating complex regulatory environments and supporting organizational transformation

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