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Microsoft Treasury is seeking a Director, Payment Strategy & Partnerships to lead the global payments vision across our commercial and consumer ecosystems. This leader will define and execute a multi-year payments strategy that enables revenue growth, optimizes authorization and conversion performance, reduces fraud and chargebacks, and builds durable partnerships across the global payments landscape. This role works closely with product, engineering, commerce risk, and external financial services partners. The ideal candidate combines payments expertise with strategic foresight, operational rigor, and the ability to influence executive and technical audiences.
Job Responsibility
Define and lead the multi-year payments strategy aligned to Microsoft’s commerce and product priorities
Partner with product teams across Microsoft to understand monetization models, geographic expansion goals, and customer needs
Develop and prioritize a global roadmap of payment methods, instruments, routing strategies, and optimization initiatives to drive measurable revenue uplift
Evaluate emerging technologies and industry shifts, integrating forward-looking capabilities into a scalable payments architecture
Establish clear OKRs tied to authorization rates, conversion, acceptance, cost optimization, and customer experience
Lead strategic relationships with global payment processors, acquirers, gateways, and regional payment providers
Drive executive engagement with major card networks
Partner with issuing banks globally to improve authorization performance and reduce decline rates
Negotiate commercial agreements that optimize cost, reliability, scale, and global coverage
Represent Microsoft in industry forums and standards bodies as appropriate
Partner with Engineering to translate payment strategy into scalable, resilient technical implementation
Collaborate with Commerce Risk teams to reduce fraud, optimize chargeback ratios, and strengthen compliance posture across markets
Work closely with Treasury and Operations to ensure settlement efficiency, liquidity optimization, and financial control alignment
Influence senior leaders across product, finance, and engineering to drive execution
Create clear, actionable performance insights through robust data and analytics
Establish standardized reporting on authorization rates, cost of acceptance, fraud rates, chargeback performance, and partner SLAs
Leverage data to drive experimentation, routing optimization, and A/B testing across markets
Translate complex payment performance insights into executive-level narratives and decision frameworks
Lead and develop a globally distributed team of professionals across multiple regions
Build a high-performance culture grounded in accountability, clarity of ownership, moving at pace and measurable impact
Develop succession plans and scale organizational capability to support future growth
Requirements
Bachelor's degree in Finance, Accounting, or Business AND 10+ years experience with background in treasury, finance, banking, or accounting OR equivalent experience
15+ years of experience in payments, fintech, commerce platforms, or financial services
7+ years leading global teams and influencing executive stakeholders
Understanding of global card ecosystems, acquirer models, authorization flows, fraud controls, and cross-border payments
Proven experience building strategic partnerships with financial institutions
Demonstrated ability to define and execute multi-year strategies in complex, matrixed environments
Experience operating on a global scale within a technology platform or marketplace
Understanding of evolving payment technologies and regulatory landscapes
Track record of delivering measurable revenue uplift and cost optimization through payment optimization initiatives
Experience working across diverse global markets, including Asia-Pacific and Europe