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Director, Patient Services Strategy & Operations

United States, San Mateo Employment contract 220000.00 - 240000.00 USD / Year · Job Posted May 27, 2026
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Job Description

At Dompé, we are committed to transforming the experience for patients living with rare disease. We are seeking a Director or Senior Director of Patient Services Strategy & Operations to lead the evolution of our patient support model and drive operational excellence across the end-to-end patient journey. This is a second-line leadership role with responsibility for both strategy and execution, overseeing the Patient Access Managers (PAM) team and leading enterprise-wide transformation of our patient services ecosystem. The role will shape how we deliver access, affordability, and adherence support—ensuring patients start and stay on therapy as quickly and seamlessly as possible.

Job Responsibility

  • Lead the ongoing transformation of Dompé’s patient services model
  • Define and execute a future-state patient support strategy
  • Identify and implement innovative approaches to reduce access friction
  • Refine KPIs and performance frameworks to measure success
  • Oversee end-to-end patient services operations
  • Drive continuous improvement in time to therapy, patient onboarding, and adherence outcomes
  • Partner closely with Specialty Pharmacy and HUB partners
  • Ensure operational scalability
  • Provide strategic oversight of key external partners
  • Optimize performance of HUB and specialty pharmacy partners
  • Lead vendor strategy
  • Lead and develop a national team of Patient Access Managers (PAMs)
  • Set strategic direction for field reimbursement and patient access engagement
  • Ensure alignment between field execution and patient services strategy
  • Build a high-performing team culture
  • Partner with Data, IT, and Digital teams to design and build patient services infrastructure
  • Support the advancement of data integration
  • Champion use of analytics
  • Collaborate with Commercial partner, Market Access, Legal/Compliance, and Commercial Center of Excellence
  • Serve as a key internal expert on patient access and services strategy
  • Represent patient services in executive-level forums and strategic planning discussions

Requirements

  • Bachelor’s degree in Business, Life Sciences, Public Health, or related field
  • 10+ (Director), 12+ (Senior Director) years of relevant experience in the pharmaceutical or biotech industry
  • 5+ (Director), 7+ (Senior Director) years of leadership experience in patient services, HUB operations, or specialty pharmacy
  • Proven track record of leading complex, cross-functional initiatives and transformation efforts
  • Experience managing external vendors and service providers (e.g., HUB, specialty pharmacy, Field Reimbursement team, Patient Access Managers/Liaisons)
  • Strong understanding of U.S. reimbursement landscape, including Medicare Part D, commercial payers, and access challenges in specialty/rare disease

Nice to have

  • Advanced degree (MBA, MPH, PharmD, or equivalent)
  • Experience leading field reimbursement or patient access teams
  • Deep expertise in specialty product patient support models
  • Experience building or enhancing data and digital infrastructure for patient services
  • Demonstrated success in improving time to therapy, conversion, and patient experience metrics
  • Experience supporting product launches or scaling patient services for growth brands

What we offer

  • Comprehensive medical benefits
  • Generous vacation / holiday time off
  • Competitive 401(K) matching
  • incentive bonus

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