Director, Patient Services Strategy & Operations Job at Dompé (San Mateo)

Director Patient Financial Services & Revenue Analytics

Director Patient Financial Services & Revenue Analytics Job CategoryManagement S...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Bachelor's Degree from an accredited college or university
Seven (7) years of progressive management-level experience including five (5) years' experience within an acute care hospital environment
Three (3) to five (5) years of recent HB Epic experience
Thorough knowledge of health care reimbursement methods
Thorough knowledge of current practices, regulations, and techniques in access services
Knowledge of building and supporting teams and collaborative workgroups
Knowledge of Medicare and AHCCCS regulations relevant to access services
Skill in conflict management
Skill in strong verbal and written communications
Skill in tactful interaction with providers regarding compliance best practice guidelines, utilization of hospital resources, documentation requirements, and other case management issues

Job Responsibility

Directs daily operations related to the development, maintenance, and configuration of patient financial services and revenue analytics
Leads a team of billing professionals and collaborates with various departments to optimize billing and follow-up procedures
Responsible for developing, planning, organizing, and implementing Revenue Cycle strategies
Responsible for all Patient Financial Services functions for all TMC Healthcare facilities
Responsible for identifying charging issues and opportunities within departments, to expedite claims adjudication
Facilitates process improvement related to Revenue Cycle by analyzing data, interacting with Revenue Cycle staff, and interacting with other departments that impact the Revenue Cycle
Resolves and troubleshoots charging related errors in various work queues to ensure timely processing of accounts
Assists with analyzing data to identify opportunities for process improvement and help implement the solutions that ensure accurate and compliant charge capture
Directs and participates in the planning process for future development and growth of the business
periodically presents such plans for general review and approval by Administration

Fulltime

Vice President, Business Operations & Strategy - Healthcare (Food & Environmental Services)

The Vice President of Business Operations & Strategy is a senior system-level le...

Location

United States , Juneau

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Hospitality Management, or related field required
Master’s degree (MBA, MHA, MPH or related discipline) strongly preferred
10+ years of progressive leadership experience in healthcare operations or a complex multi-site support services environment
Proven success managing Food & Nutrition Services and/or Environmental Services within a hospital or health system
Demonstrated ability to lead financial planning, operational budgeting, cost reduction initiatives, and performance optimization across multiple facilities
Managing multiple remote locations is strongly preferred
Experience with systemwide integration, shared services models, and cross-functional operations
Advanced financial acumen, including budgeting, variance analysis, cost modeling, forecasting, and capital planning
Strong analytical skills and ability to translate financial and operational data into actionable insights
Expertise in regulatory standards and healthcare compliance

Job Responsibility

Develop and execute a multi-year strategic plan for FNS and EVS aligned with financial, operational, and growth objectives of the health system
Standardize service delivery, performance frameworks, and cost models across hospitals, specialty centers, and outpatient clinics
Evaluate market trends and emerging technologies to inform long-term investment and operational strategies
Oversee daily operations and ensure consistent service delivery across multiple hospitals and regional clinics
Develop systemwide KPIs and dashboards integrating financial and operational metrics (e.g., cost per meal, cost per square foot cleaned, productivity targets)
Lead continuous improvement and resource optimization initiatives to reduce waste, streamline workflows, and improve margin performance
Own all financial aspects of FNS and EVS, including multi-site budgeting, forecasting, capital planning, and long-range financial modeling
Analyze cost structures, identify savings opportunities, and implement strategies for labor efficiency, supply chain optimization, and cost-per-unit reductions
Negotiate and manage vendor contracts to achieve systemwide financial value, quality performance, and budget alignment
Provide financial insights and recommendations to executive leadership and the Board to support strategic decision-making

Strategy Director (Experience Strategy) Healthcare

As a Strategy Director (Experience Strategy), you are passionate about experienc...

Location

Canada , Montreal; Toronto

Salary:

110000.00 - 160000.00 USD / Year

Valtech

Expiration Date

Until further notice

Requirements

10+ years of experience working with in healthcare and authorized to work in the U.S.
Highly strategic thinker
Experience designing and developing experience workshops for senior level clients
Experience leading stakeholder interviews with senior level clients
Experience with US Healthcare
Instinct to lead with vision and inspiration, and a core of deep knowledge about the healthcare space
Experience managing and mentoring junior strategists and sometimes, UX designers
Comfortable estimating and scoping client projects
Strong core domain knowledge in all aspects of the healthcare industry
Experience working on digital transformation projects for complex hospital systems

Job Responsibility

Identify and lead project discovery activities such as auditing and benchmarking, senior stakeholder interviews
Conduct user interviews alongside our user research team
Synthesize discovery findings into actionable insights and strategy direction for our UX, Design and Content strategy solutions
Develop KPI Frameworks, measurement and optimization plans
Develop healthcare and hospital centric (patient, family, physician) personas, identifying pain points, mapping customer journeys and making UX recommendations to our clients and experience design team
Partner with Healthcare executive leaders and new business teams to develop world class responses for new business pursuits
Play a key support role in end-to-end solutions from strategy through, information architecture and design and content strategy
Be a Healthcare focused strategy partner with a proven ability to navigate the complex dynamics of hospital systems and the ways that patients, caregivers, and clinicians engage with healthcare brands and services
Lead experience strategy for end-to-end hospital and healthcare system digital transformation efforts
Work at the intersection of experience design and technology solution, working with others on high-level requirements definition and the alignment of experiences and programs to the capabilities of technology platforms

What we offer

A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage
Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program
A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech
A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%
Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year
Personal Technology Reimbursement – $30/month for every employee-offered on day 1
We close during the winter holidays and offer flexible scheduling throughout the year

Fulltime

Operations Director - Healthcare FM

Operations Director – Healthcare Hybrid Are you a proven operations leader wit...

Location

United Kingdom , Chertsey

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Proven success managing multi-site, multi-stakeholder operations—ideally within healthcare, facilities, or complex service environments
demonstrable track record in contract retention, performance improvement, and client satisfaction
strong commercial acumen with the ability to interpret data and deliver results
inspirational leadership style—strategic, people-first, and performance-driven
exceptional communication, negotiation, and relationship-building skills

Job Responsibility

Strengthen long-term client partnerships through exceptional service delivery and retention strategies
Drive operational excellence and continuous improvement across all contracts
Act as the key strategic interface for clients, ensuring alignment with clinical, commercial, and compliance priorities
Inspire, develop, and empower multi-site teams to deliver outstanding results
Build a culture of accountability, wellbeing, and inclusion
Lead through change with clarity, confidence, and empathy
Own full P&L responsibility across multiple contracts
Drive margin improvement, cost efficiency, and sustainable growth
Use data, insight, and performance metrics to shape strategy and decision-making
Champion safety, compliance, and patient experience as non-negotiables

What we offer

Competitive package with performance-linked benefits
Hybrid working with autonomy and trust

Fulltime

National Director - Patient Access

Location

United States , Los Angeles

Salary:

206734.45 - 279699.55 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 4 years of Access and Reimbursement experience
Master's degree and 7 years of Access and Reimbursement experience
Bachelor's degree and 9 years of Access and Reimbursement experience

Job Responsibility

Foster a culture of accountability, excellence, and inclusivity
Oversee hiring, onboarding, training, performance management, and succession planning
Ensure competencies in field-based reimbursement, buy-and-bill, patient onboarding, case management, and strategic account leadership
Drive the national patient access strategy across specialty medications
Align and oversee operations in partnership with cross-functional stakeholders
Ensure rapid and seamless patient onboarding, benefit verification, prior authorization support, denials/appeals resolution, and affordability assistance
Partner with Brand Planning, Sales, Medical Affairs, and Trade to ensure aligned communication and tactical coordination
Serve as the Lead representing access priorities in brand planning and execution
Align with Field Sales leadership to streamline pull-through initiatives and provide insights to optimize provider engagement
Maintain oversight of all patient services KPIs, including speed-to-therapy, time-to-fill, adherence, and hub/SP operational metrics

What we offer

Health and welfare plans for staff and eligible dependents
Financial plans with opportunities to save towards retirement or other goals
Work/life balance
Career development opportunities
Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
Discretionary annual bonus program
Sales-based incentive plan

Fulltime

Senior Director, Patient Marketing (US, Rare Disease)

Alfasigma is a privately held global healthcare company founded over 75 years ag...

Location

United States , Morristown

Salary:

260000.00 - 310000.00 USD / Year

Alfasigma

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or advanced degree preferred
15+ years of experience in pharmaceutical/biotech patient or consumer marketing, or related commercial roles
Demonstrated experience leading patient marketing strategy in a regulated environment
US launch experience strongly preferred
Experience in liver, metabolic, or related chronic disease areas preferred
Ability to work onsite at the US headquarters office in Morristown, NJ, on a hybrid basis (2-3 days a week)
Proven ability to lead cross-functionally, influence without authority, and operate effectively in a launch-focused organization
Learning agility and 'scalability' to take on increasing responsibility as Alfasigma grows
Consistent demonstration and embodiment of our Corporate Beliefs: Passion for Innovation

Job Responsibility

Lead development of the US patient marketing strategy for Lynavoy, spanning unbranded disease education and branded engagement
Define clear patient value proposition and journey framework across diagnosis, treatment initiation, and ongoing management
Ensure strategies that are aligned with HCP marketing strategy and that reflect real world patient needs, barriers, and lived experiences
Serve as the Patient Marketing lead for US launch readiness, ensuring all patient programs, materials, and resources are timely developed and backed up by patient research and validation
Partner with cross-functional launch teams to integrate patient marketing into overall brand and launch strategy
Develop phased plans that evolve from pre-launch education to post-launch onboarding, activation, and adherence support
Work with Director, Omnichannel & Digital Marketing, to support development of a compliant, integrated patient engagement ecosystem across digital and non-personal channels
Partner closely with Patient Advocacy to embed aligned patient perspectives into strategy, content, and programs and to identify synergies
Support patient advisory boards and community engagement initiatives in a transparent and compliant manner
Ensure alignment with advocacy partners while maintaining clear boundaries and ethical standards

What we offer

401(k) plan with company match
Rewards and recognition program
Health care benefits (medical, prescription drugs, dental, and vision insurance)
Short and long-term disability coverage provided
Plan coverage for domestic partners
Paid parental leave benefits and adoption assistance
Tuition reimbursement assistance
A generous Paid Time Off program that includes 20 vacation days, 11 holidays, 4 personal days, and 2 volunteer days per calendar year
Numerous well-being and work/life programs

Fulltime

Clinical Director Operations

Overseeing operational and strategic processes to achieve business goals, managi...

Location

Canada , New Brunswick

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Minimum 10 years telehealth clinical nursing experience
Minimum 3 years supervisory experience
Master’s Degree in Nursing or equivalent health designation
Registered and in good standing with the provincial/territorial nursing body legislated to license nurses in the jurisdiction in which you practice
Client Relationship Management - Demonstrated success in building excellent customer/client relationships
Fiscal Management – Sound financial management stills to achieve revenue targets and profitability goals
Patient Safety Advocacy - Knowledge of healthcare policies, procedures, quality management systems, training programs, clinical systems, and operational objectives focused on patient safety
Team Leadership & Performance Management – Proven ability to lead and develop teams, monitoring and delivering on key performance metrics, and driving performance through coaching and continuous feedback
Effective Communication & Conflict Resolution – Strong verbal and written communication skills with the ability to convey information clearly, handle escalations, and resolve issues with professionalism
Operational Efficiency & Problem-Solving – Strong ability to optimize workflows, manage escalations, and implement process improvements to enhance productivity and response times

Job Responsibility

Nurture client relationships by ensuring proactive delivery of solutions that enhance service quality and reduce costs
Foster a culture of patient safety through the development of policies, procedures, quality management, training, clinical systems and operational objectives
Oversee operating systems, policies and procedures within the Healthcare division for continual improvement aligned with business goals
Lead process improvement efforts within the vertical
Manages both human and material resources
Provide strong support for the long-term strategies of the organization
Instrumental in translating the company’s vision into actionable strategies
Collaborating with senior leadership, they help define long-term goals and develop comprehensive plans to achieve them
Supports Foundever and clients in achieving service, quality and contribution goals
Demonstrates sound fiscal management in achieving profitability goals

What we offer

Impactful work
Opportunity to work on cutting-edge AI technologies that will be game-changers for our business
Professional growth
Continuous learning and development opportunities in a dynamic, remote work environment
Competitive compensation
Attractive salary and benefits package
Collaborative environment
A supportive team culture with opportunities for occasional travel for training and industry events

Fulltime

Director, Patient Marketing

The Director, Patient Marketing will be a critical member of the Marketing team ...

Location

United States , Cambridge

Salary:

210000.00 - 260000.00 USD / Year

Beam Therapeutics

Expiration Date

Until further notice

Requirements

Bachelor's degree with 10+ years of pharmaceutical or biotech experience, with at least 5 years focused on US Patient Marketing
Sickle Cell Disease and Cell & Gene Therapies experience is strongly preferred
Experience supporting and partnering with field teams
Experience with new product launches, or major indication launches
Proven expertise in digital marketing, patient engagement strategies, and multi-channel campaign execution
Proven experience with patient ambassador programs, their development, compliance/legal considerations, and ability to make strategic decisions on investment choices across tactics involving ambassadors
Deep understanding of patient journeys in Sickle Cell Disease or other rare diseases and the role of patient/caregiver engagement in driving outcomes
Effectively managing external partners, agencies and budgets
Proven ability to navigate Medical, Legal, and Regulatory (MLR) review and approval processes
Strong communication, strategic thinking, relationship-building skills, and a results-oriented mindset

Job Responsibility

Lead the end-to-end patient marketing strategy
Develop and execute multi-channel campaigns across digital, social, print, and in-person channels, ensuring alignment with overall brand objectives
Drive innovation in digital engagement, including websites, SEO/SEM, social media, email, and emerging technologies
Oversee creation of patient-facing materials and programs, collaborating with creative agencies, digital partners, and cross-functional teams
Spearhead patient ambassador program, collaborating with compliance and legal teams to drive high impact tactics with patients
Manage branded product websites as well as digital interface to patient support services program
Direct research and analytics efforts to understand patient needs, preferences, and digital behaviors
Monitor campaign performance, track KPIs, and optimize programs based on data-driven insights
Ensure all initiatives are compliant with medical/legal/regulatory (MLR) standards and corporate policies
Champion ethical, patient-first communication that supports informed decision-making

Fulltime

Select Country

Director, Patient Services Strategy & Operations

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?