Director Patient Care Services - Emergency Department Job at Tucson Medical Center (Tucson)

Job Description

The TMC Emergency Department is the busiest Emergency Department in Southern Arizona, seeing at least 95,000 patients a year between both the adult and pediatric ED. We have a total of 54 beds separated into 4 pods (North, South, East, and West). Patients are placed into pods based on their triage acuity. The staffing ratio is 1:2 to 1:4 depending on the acuity of the patient. We follow the Emergency Severity Index (ESI) Guidelines for triage of all ER patients. We see a variety of patients within the department – everything from sore throats and simple lacerations to respiratory failure and STEMI patients. TMC has earned certification as a Comprehensive Stroke Center, accreditation as a Chest Pain Center, and the Gold Plus Achievement Award for stroke programs from the American Heart Association/American Stroke Association. There is a separate Behavioral Health Observation Unit located within the Emergency Department. The ED embraces the Lean Methodology and strives for a culture of continuous process improvement to create the best patient care experience for our community and a work environment that excels in teamwork and collaboration. All nurses are required to be CPR, ACLS, PALS, CPI and NIHSS certified

Job Responsibility

Assists in the organization and administration of Emergency Department as the Director Patient Care Services
Analyzes nursing and ancillary services to improve quality of patient care and attains maximum utilization of staff time and resources
Assumes other responsibilities delegated by Chief Nursing Officer
Manages operations for quality 24/7 patient care and for the management of an optimal work environment for employees
Supervises staff involving interviewing and hiring, training, and performance evaluation
establishes specific performance standards and measures for work
confronts others directly and respectfully when performance does not meet expectations
Oversees assigned budgets, including projections and reconciliation
understands implications of TMC business decisions on bottom line and manages activities to produce results to support business decisions
Identifies areas where costs per unit can be optimized, prioritizes which projects will have greatest returns, and ensures quality results are realized in a timely manner
anticipates resources that will be needed to complete a project and avoid over-committing resources
Understands how assigned departments add value to TMC and its customers, and makes decisions and recommendations that are clearly linked to TMC’s strategies and financial goals
Applies business understanding to improve practices and processes of role
leverages inter-function linkages to raise performance levels
thinks in global, cross-boundary terms before setting out on a project or problem-solving initiative
Communicates and interfaces with hospital personnel, patients, medical staff, and family members to ensure high-quality patient care
keeps department members informed on key issues
Provides information or resource assistance to other teams, departments or functions
assists others in their efforts, even if there is no immediate or direct benefit to one’s own function or department
Develops contingency plans with appropriate tactics and responds to unforeseen circumstances and utilizes planned resources, putting patients at the center of planning and delivery of services
Develops a coaching and mentoring relationship with others that is purposefully aimed at developing their independence
encourages others to consider creative or innovative approaches to changing goals, processes or environments
assigns specific projects to challenge others and stretch their abilities and self-confidence
Implements and maintains established department, unit and hospital policies, procedures and objectives as well as quality assurance, environmental, and infection control policies
assures compliance with organization’s incident reporting system in a timely and accurate manner
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards
Performs related duties as assigned

Requirements

Master’s degree in Nursing or related field required
Eight (8) years of nursing experience in an acute care setting required
Current RN licensure permitting work in the State of Arizona required
Knowledge of critical care techniques, tools and responses required to ensure optimal patient care
Knowledge of processes and procedures to follow during a rapid response, code, or stroke call
Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed
Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control
Skill in evaluating performance and recommending improvements
Skill in developing and managing budgets
Skill in developing training materials and educating staff in the proper responses for critical care issues
Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint
Skill in communicating with staff involved in critical care, and physicians to ensure the proper care of patients
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to complete routine reports and correspondence
Ability to listen and accurately interpret others’ communication or instructions to take appropriate action
Ability to speak and communicate effectively
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables

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Director Patient Care Services - Emergency Department

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