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Director Patient Care Services - Emergency Department

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Tucson Medical Center

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Location:
United States , Tucson

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Category:
Nursing

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The TMC Emergency Department is the busiest Emergency Department in Southern Arizona, seeing at least 95,000 patients a year between both the adult and pediatric ED. We have a total of 54 beds separated into 4 pods (North, South, East, and West). Patients are placed into pods based on their triage acuity. The staffing ratio is 1:2 to 1:4 depending on the acuity of the patient. We follow the Emergency Severity Index (ESI) Guidelines for triage of all ER patients. We see a variety of patients within the department – everything from sore throats and simple lacerations to respiratory failure and STEMI patients. TMC has earned certification as a Comprehensive Stroke Center, accreditation as a Chest Pain Center, and the Gold Plus Achievement Award for stroke programs from the American Heart Association/American Stroke Association. There is a separate Behavioral Health Observation Unit located within the Emergency Department. The ED embraces the Lean Methodology and strives for a culture of continuous process improvement to create the best patient care experience for our community and a work environment that excels in teamwork and collaboration. All nurses are required to be CPR, ACLS, PALS, CPI and NIHSS certified

Job Responsibility:

  • Assists in the organization and administration of Emergency Department as the Director Patient Care Services
  • Analyzes nursing and ancillary services to improve quality of patient care and attains maximum utilization of staff time and resources
  • Assumes other responsibilities delegated by Chief Nursing Officer
  • Manages operations for quality 24/7 patient care and for the management of an optimal work environment for employees
  • Supervises staff involving interviewing and hiring, training, and performance evaluation
  • establishes specific performance standards and measures for work
  • confronts others directly and respectfully when performance does not meet expectations
  • Oversees assigned budgets, including projections and reconciliation
  • understands implications of TMC business decisions on bottom line and manages activities to produce results to support business decisions
  • Identifies areas where costs per unit can be optimized, prioritizes which projects will have greatest returns, and ensures quality results are realized in a timely manner
  • anticipates resources that will be needed to complete a project and avoid over-committing resources
  • Understands how assigned departments add value to TMC and its customers, and makes decisions and recommendations that are clearly linked to TMC’s strategies and financial goals
  • Applies business understanding to improve practices and processes of role
  • leverages inter-function linkages to raise performance levels
  • thinks in global, cross-boundary terms before setting out on a project or problem-solving initiative
  • Communicates and interfaces with hospital personnel, patients, medical staff, and family members to ensure high-quality patient care
  • keeps department members informed on key issues
  • Provides information or resource assistance to other teams, departments or functions
  • assists others in their efforts, even if there is no immediate or direct benefit to one’s own function or department
  • Develops contingency plans with appropriate tactics and responds to unforeseen circumstances and utilizes planned resources, putting patients at the center of planning and delivery of services
  • Develops a coaching and mentoring relationship with others that is purposefully aimed at developing their independence
  • encourages others to consider creative or innovative approaches to changing goals, processes or environments
  • assigns specific projects to challenge others and stretch their abilities and self-confidence
  • Implements and maintains established department, unit and hospital policies, procedures and objectives as well as quality assurance, environmental, and infection control policies
  • assures compliance with organization’s incident reporting system in a timely and accurate manner
  • Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards
  • Performs related duties as assigned

Requirements:

  • Master’s degree in Nursing or related field required
  • Eight (8) years of nursing experience in an acute care setting required
  • Current RN licensure permitting work in the State of Arizona required
  • Knowledge of critical care techniques, tools and responses required to ensure optimal patient care
  • Knowledge of processes and procedures to follow during a rapid response, code, or stroke call
  • Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed
  • Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control
  • Skill in evaluating performance and recommending improvements
  • Skill in developing and managing budgets
  • Skill in developing training materials and educating staff in the proper responses for critical care issues
  • Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint
  • Skill in communicating with staff involved in critical care, and physicians to ensure the proper care of patients
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to complete routine reports and correspondence
  • Ability to listen and accurately interpret others’ communication or instructions to take appropriate action
  • Ability to speak and communicate effectively
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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