Director Patient Access

The Director of Patient Access Services is considered a system position that provides leadership, support, direction, and focus for the staff involved in patient access services. The Patient Access Director works collaboratively with the facility's Patient Access Teams, Patient Financial Services, Shared Services, HIM, Case Management, Physicians, hospital leadership, and management to establish goals and objectives, identify and implement performance improvement actions, and ensure adherence and compliance to CHRISTUS standards, directives, regulatory requirements and other guidance that mandates requirements governing such processes. This position is responsible for interpretation and communication of JCAHO standards related to patient access services. This position also works to ensure that financial performance objectives are achieved that are related to revenue cycle initiatives. The Director of Patient Access is expected to maintain effective professional relationships with other department leadership as appropriate to instruct, share ideas, and implement actions related to the patient access functions. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to provide the leadership needed to keep internal staff, suppliers, clients, and management informed of departmental activities, needs, problems, recommended solutions, and administrative matters on a regular basis. This position also acts as a resource available for education, consultation, and implementation of revenue cycle-enhanced processes related to patient access functions.