Director, Partner Success

We are seeking a highly strategic and seasoned Director to own, define, and scale our global delivery partner ecosystem with a critical focus on partner delivery quality and consistency. This ecosystem is vital to Gong's ability to scale and meet the growing demand from our new and existing customer base. You will have a rare opportunity to establish the long-term vision, governance model, and quality assurance framework for how Gong utilizes its delivery partner network. The ideal candidate will be a proven leader able to grow and nurture high-value relationships with each of our delivery partners. You will provide executive-level strategic guidance to the organization on the partner ecosystem's evolution, performance, and where next-generation investment is required. You will manage and grow a team of Partner Delivery Managers and Partner Enablement resources. The Director will possess extensive prior experience leading within a services organization, coupled with a deep, operational understanding of Professional Services P&L management, advanced KPIs, and industry-leading quality standards.