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The Director, Partner Management is responsible for building, managing, and scaling a high-performing Partner Network within a specific manufacturing category (CNC, Sheet Metal, Injection Molding, Additive, or Finishing). This role ensures that all regional pods under the category achieve Partner success targets while maintaining quality, compliance, and high Partner satisfaction.
Job Responsibility:
Own the Partner lifecycle for the assigned category across all U.S. regions
Develop and execute strategies to recruit, onboard, activate, and retain high-quality Partners
Define and enforce category-specific playbooks, processes, and standards
Ensure compliance with ITAR, JCP, ISO, and other relevant certifications
Monitor and manager KPIs including Partner acquisition, activation rate, quality, OTS, and retention
Collaborate with Central Functions (Ops, Enablement, Marketing) to standardize training, tools, and reporting
Mentor and guide regional teams, fostering knowledge sharing and best practices
Act as a subject-matter expert on category-specific manufacturing processes, trends, and market dynamics
Requirements:
8+ years in manufacturing operations, supply chain, Partner/Supplier/Account management or management consulting, ideally within the specific category
Ability to operate confidently in the Google toolkit (Google Docs, Google Sheets, Looker)
Proven experience managing multi-regional teams or cross-functional projects
Deep understanding of category-specific manufacturing processes (e.g., CNC machining, sheet metal fabrication, additive manufacturing)
Strong leadership, coaching, and people management skills
Excellent analytical skills and comfort with data-driven decision-making
Knowledge of relevant certifications and compliance requirements (ITAR, JCP, ISO)
Excellent communication and stakeholder management skills
Ability to travel as needed (up to 25-30%)
What we offer:
401(k) match
medical, dental and vision insurance
life and disability insurance
generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave