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Director, Partner Delivery & Product Strategy

Canada, North York Employment contract 138000.00 - 221000.00 CAD / Year · Job Posted June 15, 2026
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Job Description

Ethoca, a Mastercard company, is seeking a Director, Partner Delivery & Product Strategy to lead a high-impact global team at the intersection of customer delivery, product strategy, and commercial growth. This is a visible leadership role with the opportunity to shape how partners adopt our solutions, influence product direction through market insight, and deliver exceptional customer outcomes at scale across a complex and evolving payments ecosystem.

Job Responsibility

  • Lead, coach, and develop a high-performing team of customer delivery professionals, creating a culture of accountability, collaboration, and continuous improvement while strengthening the team’s ability to support complex partner needs
  • Oversee day-to-day delivery operations and resource planning across projects, regions, and priorities to ensure consistent execution, strong customer outcomes, and efficient alignment of team capacity with business demand
  • Lead strategic partner implementation initiatives, ensuring programs are delivered with a strong focus on quality, timeline adherence, stakeholder alignment, and realization of customer value
  • Collaborate with Sales to understand customer objectives, pain points, and workflows, and help position Ethoca solutions in a way that is commercially compelling, operationally credible, and aligned to business outcomes
  • Lead product demonstrations and proof-of-value engagements that build customer confidence, highlight strategic product capabilities, and support successful commercial decision-making
  • Build trusted relationships with prospects and customers, serving as a senior point of credibility from pre-sales through transition to onboarding and helping ensure a strong, consistent customer experience
  • Translate customer business needs into thoughtful solution designs by combining product expertise, technical understanding, and a strong appreciation of operational workflows
  • Serve as a trusted subject matter expert in Ethoca products and data, providing strategic guidance to customers and internal stakeholders on capabilities, use cases, and value realization
  • Represent Ethoca externally through conferences, webinars, and thought leadership opportunities, helping strengthen market presence, credibility, and awareness of our solutions
  • Bring the voice of the customer and market back to Product, sharing feedback, identifying patterns, and helping shape future enhancements and strategic priorities
  • Contribute to broader strategic growth and transformation initiatives, including new product launches, business improvements, and cross-functional programs that advance Ethoca’s market position

Requirements

  • Advanced experience leading customer-facing implementation, onboarding, delivery, or technical consulting teams, with a track record of developing talent and driving strong execution
  • Experience in sales engineering, solutions consulting, or a similar customer-facing role within a B2B technology environment, ideally with exposure to APIs, SFTP, and implementation-driven workflows
  • Strong strategic thinking, analytical capability, and sound judgment, with the ability to navigate ambiguity, connect operational detail to broader business goals, and make informed decisions in complex environments
  • Excellent communication, presentation, and relationship-building skills, with the ability to engage technical, commercial, and executive audiences with clarity and confidence
  • Strong knowledge of the payments ecosystem, including merchants, issuers, processors, and the broader market dynamics that influence customer priorities and product adoption
  • Confidence working directly with senior business leaders and cross-functional partners, including Product, Sales, Customer Success, Compliance, Operations, and other strategic stakeholders
  • Ability to translate technical concepts and product capabilities into clear, compelling business language for non-technical stakeholders in both written and verbal communication
  • Proven ability to build credibility and influence with technical leaders, business stakeholders, and decision-makers within customer organizations
  • Flexibility to support global customers across international time zones and travel internationally as needed, up to approximately 20%

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